Arun Kumar Selvakumar

Lead Engineer, working in American Wind energy. Interested in Driving

[Arun Kumar Selvakumar @arunkumar2289]

@flySEA I am travelling with a 1-year-old infant and a 7-year-old kid from Singapore to Seattle on 1st August 2024, I will need help with luggage at Seattle airport as friends can't help me at the international terminal as no one is allowed inside. How to request this assistance?

[BBC News Tamil @bbctamil]

மத்திய அமைச்சரவையில் வாரிசுகளுக்கு இடம்?

"சொல்லுக்கும் செயலுக்கும் உள்ள இந்த வேறுபாட்டைத்தான் நரேந்திர மோதி என்கிறோம்." -ராகுல் காந்தி விமர்சனம்.

[BeckyFan @CuslmAn1]

வாழ்க்கை உங்களுக்கு பேரையும் புகழையும் தந்த போது முதுக��லும்போடு பார்வதி-யாய் வாழுங்கள் , பாடாவதியாய் வாழாதீர்கள்.

[Arun Kumar Selvakumar @arunkumar2289]

@tnnews24air 3

[Arun Kumar Selvakumar @arunkumar2289]

@vfsglobalcare I call them everyday and it takes 1 hour to reach them and they say escalated to technical team and asks to wait 24 hours and then close my ticket without a solution. They also sometimes behave badly. I have severe accusations against your customer service and unable to report it

[Arun Kumar Selvakumar @arunkumar2289]

How can you guys completely ignore this #USVisanewportalissues .This has been happening for months and many immigrants lost peaceful lives.Not even a single problem was resolved through customer support. @USAndIndia @USAndChennai ,@VFSGlobal @vfsglobalcare @CGI_USFederal

[Arun Kumar Selvakumar @arunkumar2289]

@vfsglobalcare They again closed my ticket without providing a solution. PLease @USAndIndia , @USAndChennai , @VFSGlobal , @CGI_USFederal , @vfsglobalcare step in . I have grievances against this system and am not sure where to raise it. They simply close without providing solution

[Arun Kumar Selvakumar @arunkumar2289]

@vfsglobalcare HI, My issue is still not resolved it has been 10 days since I took this to the Twitter platform. Yesterday your customer support closed my ticket without providing any solution. Is there any grievance mechanism to report such instances? @USAndIndia , @USAndChennai ,@VFSGlobal .

[Arun Kumar Selvakumar @arunkumar2289]

@vfsglobalcare I am ready to pay you again and willing to donate the past payment for your #usvisanewportalissues fund program . Can you @USAndIndia , @USAndChennai , @VFSGlobal , @CGI_USFederal step-in and let us know how long should we be struggling with this situation?

[Arun Kumar Selvakumar @arunkumar2289]

@vfsglobalcare Again I am getting scripted response here as well. It is like I am speaking to an answering machine. I can���t move forward because you locked my profile and I can’t move backward either. All slots are getting booked and I am sitting and watching it bcoz of #USvisanewportalissues

[Arun Kumar Selvakumar @arunkumar2289]

@vfsglobalcare I am not sure you understand the issue. your customer service answers only what we ask for. There are a number of issues #USvisanewportalissues , and I can't figure out what we should be asking for and what will resolve the case. It is a vicious cycle

[Arun Kumar Selvakumar @arunkumar2289]

@vfsglobalcare @USAndIndia , @USAndChennai ,@VFSGlobal , @vfsglobalcare . Please step in and help in this #USvisanewportalissues, where nobody cares about thousands of people being strangled in this issue

[Arun Kumar Selvakumar @arunkumar2289]

@vfsglobalcare Can you give me an escalation process I have been struggling with this for the past month and no solution from your customer service, hence I took this to Twitter. You are diverting me to the same support center that is inefficient in giving a solution for #USvisanewportal issues

[Arun Kumar Selvakumar @arunkumar2289]

@vfsglobalcare I’m in touch with them for past 1 month.Lot of slots opened but unable to book bcoz of #USvisanewportalissues . I am sure that this situation will not change even after a month. The customer service is unable to handle any questions.They close tickets without providing solution

[Arun Kumar Selvakumar @arunkumar2289]

@vfsglobalcare @CGI_USFederal , @USAndIndia , @USAndChennai , @VFSGlobal & @vfsglobalcare PLease do something to fix the issue #USvisanewpostalissues . To the least give us a timeline when will you be able to get this portal working as intended

[Arun Kumar Selvakumar @arunkumar2289]

@vfsglobalcare This is the same response we are receiving from customer support. I have been struggling for months now. It is a simple issue that can't be resolved. I am worried that I might not even get a chance to book an appointment because of these technical issues and poor customer support

[Arun Kumar Selvakumar @arunkumar2289]

@USAndIndia & @USAndChennai & @vfsglobalcare & @VFSGlobal there are many issues with the new portal unable to be resolved by customer support. They keep giving scripted responses and many of us have been in a similar struggle for months now. #USvisanewportalissues

[Arun Kumar Selvakumar @arunkumar2289]

@USAndChennai & @USAndIndia Most of the time tickets get closed without a solution or we get a scripted response. Customer service does not have an answer for anything. With so many lives and peaceful lives at stake, please resolve this portal issue ASAP.

[Arun Kumar Selvakumar @arunkumar2289]

@USAndChennai & @USAndIndia There are number of issues in the new portal. The migration from the old portal literally screwed many of us and made many of our lives miserable. I am worried as nobody speaks about it. The customer service does not know how to handle the situation.