Ashish

[Ashish @ashi_kul]

Have some shame @TataAIA_Life You are sitting with 60k excess premium from us. And not helping with the case. No one contacts us.

[Ashish @ashi_kul]

This is another message I got. Even after paying the premium already.
We would like to inform you that kindly submit Health certificate for reinstate the policy also please pay the premium amount of Rs.26751 to reinstate your policy.

[Ashish @ashi_kul]

Shameful conduct by @TataAIALife. For a 7-day delay on 7-year-old policies, they are harassing both me AND my wife. Forced medicals, redundant paperwork, and zero human support. Is this how @TataCompanies treats loyal customers? #InsuranceHarassment #ConsumerRights @IRDAI_India

[Ashish @ashi_kul]

@TataAIA_Life You didn't answer the question that I asked on not able to contact your so called service assurance manager.
But I really appreciate the support you have been providing for last 1.5 months. Check the attached screenshot for your great service on one single issue..

[Ashish @ashi_kul]

@TataaiaLife @Consumer_Rights "Your dedicated service assurance manager is is currently assisting another customer, please try again shortly"
This message is playing all day on the contact number TATAAIA provided for resolution :)
Well done @TataAIA_Life

[Ashish @ashi_kul]

@IRDAI_India, please look into @TataAIALife’s predatory "Reduced Paid-Up" traps for minor administrative delays. We are moving to Consumer Court. Do not trust this company with your family’s future. #BadService #InsuranceScam #Bangalore @Consumer_Rights

[Ashish @ashi_kul]

@TataAIA_Life Here is a thing about patience. This drama has been going on for almost 2 months now.

[Ashish @ashi_kul]

@AxisBank @AxisBankSupport I have escalated a significant 15-month tenure discrepancy in my Home Loan to the PNO more than 10 days ago. Still no response. Please resolve this immediately."

[Ashish @ashi_kul]

You have provided a relationship manager contact which is ornamental. Have been trying to contact for last 2 days but no response at all.

[Ashish @ashi_kul]

@TataAIA_Life what game are you playing. First you made me go through the medical test even though it was a 7 days delay. And now I get a message :

Decline Remarks: Kindly submit Health certificate for reinstate the policy

What’s the issue now? Pathetic service no human to talk

[Ashish @ashi_kul]

@TataAIA_Life If a policy has been going on for 6 years how suddenly there is a need of doing all the health checks??

[Ashish @ashi_kul]

@TataAIA_Life have a policy since 7 yrs, premium payment missed due to bank SI change, policy changed to reduced paid up, some assured to almost 10%. No reminder calls, no followup, no way to pay the permium from your website, customer support doesn't pick up, bot is pathetic.

[Ashish @ashi_kul]

@TataAIA_Life I am not seeing any response from customer support on email on explanation. Not able to connect to phone helpline. Why have my policy been completely disrupted. I think I need ro raise a grievance to IRDA.
I would strongly recommend people to not take a policy from Tata AIA.

[Ashish @ashi_kul]

@TataAIA_Life Care to respond?

[Ashish @ashi_kul]

@TataAIA_Life You guys are playing games with the policy. Please have someone call and resolve. I have already made payment for both policies. What’s really going on? Your customer service doesn’t connect. God forbid if a claim is needed you would make people run pole to pole.

[Ashish @ashi_kul]

@TataAIA_Life What about the other policy. Have DMed

[Ashish @ashi_kul]

@TataAIA_Life I will also start digging into IRDA guidelines on customer support for an insurance comapny and the SLA that they must support.

[Ashish @ashi_kul]

@TataAIA_Life I got the details, I responded back with the answer to your queries. However nothing has happened beyond that today. No response from your side.

[Ashish @ashi_kul]

@TataAIA_Life Sure. Can you please comment about the helpline number not working?