Alex S

CTO

[Alex S @ashife]

@Hertz I‘ve been your customer for the past 25+ years and just had the most horrible rental experience in Costa Rica. Terrible by any standard but especially considering that I’m President’s Circle member. And now I can’t even find a receipt for it, like it didn’t happen.

[Alex S @ashife]

@SingaporeAir This is why I wonder how you got customer service awards. My family lost 2 days of vacation purely due to @SingaporeAir incompetence and you have been unwilling to accept any responsibility or offer compensation. I've never experienced such horrible service from anothee airline

[Alex S @ashife]

How does @SingaporeAir get all these awards? After a horrific experience dealing with a canceled flight from NYC to FRA and a year of arbitration, they refused to accept any responsibility even though it was due to their aircraft issues and the incompetence of their ground staff

[Alex S @ashife]

@SingaporeAir Throughout the process, SA offered no remediation for all the trouble they caused to my family

[Alex S @ashife]

@SingaporeAir Today I received a response from SÖP that SA declined their arbitration proposal.

[Alex S @ashife]

@SingaporeAir I primarily communicated with SA customer service via email from April 2023 through July 2023. refer:S-2023-04-07769122. However, they offered no help and instead referred me to German Arbitration board SÖP.

[Alex S @ashife]

@SingaporeAir It's been weeks. How long is it supposed to take?

[Alex S @ashife]

Will never fly @SingaporeAir ever again. 3.5 hours delayed due to mechanical issues without any updates. Staff doesn't seem to care even when they see little kids falling asleep on the floor. Clearly, customers are not a priority.

[Alex S @ashife]

@SingaporeAir I submitted details per your suggestion and haven't heard back in 2 weeks. What is going on?

[Alex S @ashife]

@SingaporeAir And we have not received any help from any of the numerous Singapore Airlines employees we spoke to.

[Alex S @ashife]

@SingaporeAir So, we don't even know when and if we will be able to travel.

[Alex S @ashife]

@SingaporeAir We were also told we'd be automatically rebooked on the next flight and we weren't.

[Alex S @ashife]

@SingaporeAir I've already spent 2 hours on the phone with your customer service and ticketing. My flight was canceled after spending 5 hours at the airport. Now I'm being told that there are no flights until April 11th. There are flights on other airlines, but I have to pay for it.

[Alex S @ashife]

@Citi your customer service is an embarrassment. It is clearly optimized to make the bank's life easier rather than actually servicing your customers.

[Alex S @ashife]

@Uber_Support @Uber_Support no new DM in my inbox. All I see are previous messages that went unresolved for a week.

[Alex S @ashife]

It's official. @Uber_Support is one of the worst support experiences I've ever had. I don't know what they're optimizing for, but it's clearly not customer experience.

[Alex S @ashife]

@ATTBusinessCare I would like contact info for AT&T Office of the President.

[Alex S @ashife]

It's good to be the king...I mean the monopoly. The fact that @ATTBusiness @ATTBusinessCare continues to confirm on a daily basis by providing the worst customer experience I've yet to see. Every day I think this is as bad as it is going to get, and yet the next day it's worse.

[Alex S @ashife]

@ATTBusinessCare There are already ~50 AT&T employees involved in this. That's part of the issue. No one seems to be accountable for resolving our issues. So, I suggest you do some research on your side rather than asking me for additional info.

[Alex S @ashife]

As an AT&T Business and AT&T wireless customer, it makes me wonder if I should be sending any business to you.

[Alex S @ashife]

@ATT wondering about your support strategy. had an open wireless ticket for 2 weeks now, A&T support team missed 3 separate resolution dates they've committed to and now telling me to wait indefinitely until resolved. Is your strategy to ignore customers until they go away?