esure

Official page for esure Insurance. For Customer Support tweet @askesure.

[esure @askesure]

Good morning! 🙂
Our Social Media Team is here to help Monday to Friday, 9am–5pm. If you need any assistance, please send us a direct message and we’ll be happy to help.
~ NR

[esure @askesure]

@sandrapotter28 Hi Sandra, for security reasons, we need to complete a few additional checks. Please send us a DM, and we'll be happy to look into this for you. Thanks ~ ND

[esure @askesure]

Good morning! 🙂
Our Social Media Team is here to help Monday to Friday, 9am–5pm. If you need any assistance, please send us a direct message and we’ll be happy to help.
~ NR

[esure @askesure]

Morning Sandra, thank you for bringing this to our attention. Please send us a direct message with your policy details, and for your security, we'd also recommend removing your public post, as it contains personal policy information. We'll be happy to look into this for you. Thanks ~ ND

[esure @askesure]

@sandrapotter28 Good morning, Sandra. We're sorry to hear this has been your experience. Please send us your policy details via DM, and we'll be happy to take a closer look into this for you. Thanks ~ ND

[esure @askesure]

@Hicksmat Good Morning. We're sorry to hear this, can you please DM us with your policy number and details so this can be investigated for you. Thanks ~ JW

[esure @askesure]

@djavyakt Good afternoon. Thank you for getting back to us. We understand that you are unable to provide screenshots or images. Have you had the opportunity to speak with a member of our Claims Team? If so, please let us know.
~ KL

[esure @askesure]

@djavyakt Good afternoon. We're sorry for any inconvenience caused. We can see that your claim is currently being handled by our Claims Team. If you've had any recent contact with them, please send us a direct message with the details so we can assist further.
~ KL

[esure @askesure]

@JeraldoJ24581 Good afternoon. We're sorry to hear this has been your experience. If you'd like to send us a direct message with your details, we'll look into why we were unable to provide cover on this occasion. ~KL

[esure @askesure]

@JeraldoJ24581 Good Morning, we’re sorry to hear you’re disappointed with the service you’ve received. Our DMs are open, if you would like to send us your policy information, we can assist. Thanks ~JW

[esure @askesure]

@Matts_Tweeting Good Afternoon Matt, we understand it may not be to everyone's taste, and we're sorry if it's caused any frustration. Thanks ~ ND

[esure @askesure]

Good Afternoon. We're sorry to hear this! A hard search is applicable when renewing or buying a new policy. In order for us to check this, can you please DM us to confirm your full name, DOB, first line of address when you last insured with us, and email address, and we can look into this further for you .~ KL

[esure @askesure]

@elliecolton_ I'm so sorry this has been your experience. This is not acceptable behaviour, for which I can only apologise. If you would like to DM us your details- your name, address, date of birth, and email address- please, we will look into this further. ~KL

[esure @askesure]

@Towherenow Good morning. We have tried to send you a DM; however, unfortunately, our message is not going through. Thank you for highlighting this. The relevant team is aware and will take the necessary action. Thank you for your cooperation. ~KL

[esure @askesure]

@Towherenow Hi, do you have the registration of our customer please .~KL

[esure @askesure]

@Towherenow Hi, I have just tried it. You will have to go through the options before you get to speak witha claims advisor .

[esure @askesure]

Good morning, we're sorry to hear you're having some issues with our app. Our customer service team are available via live chat and telephony during our opening times to look into this for you. Here is a link to our department opening times and contact details: https://t.co/mR8YNwXMDJ. Thanks ~JW.

[esure @askesure]

Good morning. We're sorry to hear that you found it difficult to communicate with us. We do have specialists available during our opening times who are happy to help with policy changes. Our contact numbers and department opening times can be found here: https://t.co/mR8YNwXMDJ Thanks ~JW.

[esure @askesure]

Good morning, we appreciate that you've contacted our customer service team recently. However, if you still require assistance with this, could you please reply with the following: policy number or car reg, DOB, 1st line of address and email address? Alternatively, if you prefer to call we've specialists available during our opening hours who can assist. Our contact number is 0345 045 1000 Thanks ~ JW.