Service Talk from Leadent Digital

Visit for expert blogs and opinions on all things digital, transformation, CX, change, tech, operations and field service.

[Service Talk from Leadent Digital @askleadent]

How is coronavirus accelerating digital transformation? Why not take a look at some of our thoughts in this recent blog from Leadent Service Talk...

https://t.co/NMgiabVK41

#service #digital #transformation #coronavirus #COVID19

[Service Talk from Leadent Digital @askleadent]

By developing a better understanding of different stages involved in digitally transforming your #business, you can prioritise #digital #transformation initiatives, develop efficient #processes and models and get all the stakeholders on the same page.
https://t.co/E1IQY9AwLm

[Service Talk from Leadent Digital @askleadent]

So many field organisations struggle with Preventative or Planned Maintenance. Often field resources are prioritised onto responding to faults and incidents and the preventative maintenance gets back-ended or missed althogether
https://t.co/pg5eXcfR1q
#Maintenance #FieldService

[Service Talk from Leadent Digital @askleadent]

Crafting a great enduring customer experience requires significant collaboration across different parts of your company. Here's how to make it stick... 🦎

#CustomerExperience #CX #innovation #blog #transformation #digital

https://t.co/NZJaqHXXrG

[Service Talk from Leadent Digital @askleadent]

It almost goes without saying that the adoption of mobile technologies can deliver positive customer experience and help to encourage operational excellence and efficiency in a field service business. Get it right in yours..
https://t.co/2LWAcEmdJT
#mobile #CX #service #digital

[Service Talk from Leadent Digital @askleadent]

What is a customer journey map? Why is it important to your service organisation? Read more here...

https://t.co/Nju9IhzVsZ

#CX #Customer #Service #CustomerExperience #mapping

[Service Talk from Leadent Digital @askleadent]

You need to consider how you customer understanding has evolved as a result of your customer experience focus. Has your programme made a measurable difference? What information do you now have about your customers and how do you leverage it?
https://t.co/w8sebwAmzD
#strategy #CX

[Service Talk from Leadent Digital @askleadent]

#Leaders have a vital role to play in #organisations and their #decisions often directly shape those who report into them. Yet they often become leaders without any formal #training other than perhaps having experience and practice at being a leader.
https://t.co/sBuZFq62qu

[Service Talk from Leadent Digital @askleadent]

More than anything else, digital transformation requires talent. Indeed, assembling the right team of technology, data, and process people who can work together — with a strong leader who can bring about change.
https://t.co/ICOCmRlchE
#digital #talent #business

[Service Talk from Leadent Digital @askleadent]

Every day there seems to be yet another article about how robots and the rise of artificial intelligence will take over our daily work in a whole host of industries from transport to construction, call centres to finance.
https://t.co/4X9aZtXRR1
#AI #robot #warehouse #logistics

[Service Talk from Leadent Digital @askleadent]

Thinking about nudging your team? It is worth remembering that you will get most success from your nudges when you prompt people when they are likely to be most receptive. Read more...

https://t.co/gt1SRLisJR

#nudge #service #team #change #support

[Service Talk from Leadent Digital @askleadent]

All too often we see organisations who view their operating model projects as little more that organisational re-designs. Don't rush your operating model...

https://t.co/GoA8AJxV8c

#operatingmodel #structure #transformation #plans

[Service Talk from Leadent Digital @askleadent]

Operational Excellence should continuously build towards a compelling vision for your whole operational team. What is yours?

https://t.co/wJ9kIIxTqz

#operations #change #CX #CustomerService #technology #process

[Service Talk from Leadent Digital @askleadent]

All too often we see organisations who view their operating model projects as little more that organisational re-designs. Don't rush your operating model...

https://t.co/q1xlIsxPFU

#operatingmodel #structure #transformation #plans

[Service Talk from Leadent Digital @askleadent]

Don't forget the impact that new ways of working and remote working will have on your employees. You have an important role to play in helping your leaders and staff at all levels to understand remote working technologies.
https://t.co/kwAjVQVWOa
#Change #COVID19 #EX #CX #ideas

[Service Talk from Leadent Digital @askleadent]

You need to consider how you customer understanding has evolved as a result of your customer experience focus. Has your programme made a measurable difference? What information do you now have about your customers and how do you leverage it?
https://t.co/EyYvzu4mBe
#strategy #CX

[Service Talk from Leadent Digital @askleadent]

Leaders can be (either by choice or by accident) far from the work that is done in their teams and unaware of the day to day results and consequences. Decisions based solely on leadership can keep teams headed in the wrong direction.
https://t.co/8rIyHdp5OD
#leadership #CEO #COO

[Service Talk from Leadent Digital @askleadent]

Keep heading towards the cloud - why should you and what you should consider in heading there? Read this blog...

https://t.co/2k3KvASJiK

#cloud #CloudComputing #technology #SaaS

[Service Talk from Leadent Digital @askleadent]

You can read more about four simple ways to apply behavioural insights here in this blog on the Nudge Effect - only from Leadent Service Talk...

https://t.co/Ya0Z153Urx

#change #people #team #management #delivery

[Service Talk from Leadent Digital @askleadent]

It can be all too easy to set up a big change management workstream and gradually roll out your communications and engagement plan across all your impacted communities without really learning or adapting along the way.
https://t.co/qLhSYJ0fx2
#change #comms #people #tech