Salesforce Customer Success

Achieve your ambitious AI goals with expert guidance and support.

[Salesforce Customer Success @asksalesforce]

@LucasLevin1 Hi there! You can log a case at: https://t.co/erjnToH6Fl. If you're unable to log in or access your account, initiate a case by sending an email from your Heroku account email address to [email protected]. ^PK

[Salesforce Customer Success @asksalesforce]

@BossMommy13 Thank you for reaching out, Shreeya. Could you please send us your case number via DM? ^AS https://t.co/V3RJ7cnm1z

[Salesforce Customer Success @asksalesforce]

@tyteen4a03 The Sa11y package is actively maintained and now supports Node version 20 with the latest release, v6.8.0 (released January 19, 2026). For more details, visit the GitHub repository: https://t.co/6BLNGpCVMg. ^PK

[Salesforce Customer Success @asksalesforce]

@youroukelis We're happy to investigate this further. If you'd like assistance, please send us a DM with the email address associated with your account, and we'll connect you with the appropriate team. ^PK https://t.co/V3RJ7cnm1z

[Salesforce Customer Success @asksalesforce]

@youroukelis Thank you for reaching out. Could you please DM us the email you use to log into your account? We will share it with our team to investigate. ^JO

[Salesforce Customer Success @asksalesforce]

@Kabuk1 We're sorry to hear about your experience. We'd like to learn more about what happened and review your situation. Please send us a DM with your account details, and our team will take a closer look. ^PK https://t.co/V3RJ7cnm1z

[Salesforce Customer Success @asksalesforce]

Got a Salesforce question? Help Agent has your answer. 24/7, in seven languages, ready to help.

https://t.co/RRDzfjbIZC

[Salesforce Customer Success @asksalesforce]

Building trust in AI starts here. Watch the on-demand webinar and walk away with 5 proven strategies to build trust with Agentforce.

Watch the recording: https://t.co/0DEQPJhKXp

[Salesforce Customer Success @asksalesforce]

@TilottamaBorse Hi Tilottama, following up to check if you were able to Create the new Developer Edition account using the suggested steps. If you’re still facing any issues, please share the exact error message or a screenshot so we can investigate further. ^PK https://t.co/V3RJ7cnm1z

[Salesforce Customer Success @asksalesforce]

@TilottamaBorse Hi Tilottama, Try clearing your browser cache/cookies and sign up again with a different username and email, preferably in incognito mode. Create a new Developer Edition account here: https://t.co/G3ehuVQHA5 Let us know if it still doesn’t work. ^PK https://t.co/V3RJ7cnm1z

[Salesforce Customer Success @asksalesforce]

@YouPulseX Hi Paul! Yes, Salesforce can support displaying the human case owner during handoff, but that experience is configurable. Whether the customer sees the assigned engineer’s name at escalation depends on how the organization has implemented the support workflow and UI. ^PK

[Salesforce Customer Success @asksalesforce]

Your AI agent has the right answers. But is it a good communicator? We learned firsthand that tone, empathy, and knowing when to escalate matter! Check out these 10 conversation design principles we used when building Agentforce on Help.

Read blog: https://t.co/wvSQBv4Xdh

[Salesforce Customer Success @asksalesforce]

@YouPulseX Hi Paul — great question. In Salesforce, the escalation experience is implementation-driven. Organizations can choose how the AI agent switches to human support. They can choose whether the bot stops responding and how the owner is told when the agent is transferred. ^PK

[Salesforce Customer Success @asksalesforce]

@RoySanndip I understand your frustration and acknowledge the concerns you’ve raised regarding both the engagement and the partner support provided. We have escalated this internally to the appropriate teams, and they are currently reviewing the matter. We’ll get back to you with an update.

[Salesforce Customer Success @asksalesforce]

@ImaginareumAIT Thank you for bringing this to our attention. We have shared your feedback with the team, and they will look into it. ^AS

[Salesforce Customer Success @asksalesforce]

@s_rafcon Thanks for the feedback. While Metadata API, SFDX, and Tooling API can help streamline parts of this today, we recognize there’s still room to improve native support for scalable, programmatic layout assignment workflows. ^KG

[Salesforce Customer Success @asksalesforce]

@s_rafcon @SalesforceDevs However, there's still a big chance to improve native support for programmatic layout assignment management across profiles, record types, and applications. (2/2) ^PK

[Salesforce Customer Success @asksalesforce]

@s_rafcon @SalesforceDevs Thank you for the feedback. Teams can simplify parts of this process today using Metadata API/SFDX deployments, Dynamic Forms, CI/CD pipelines, and Tooling API–based automation. (1/2)

[Salesforce Customer Success @asksalesforce]

New to building integrations? No problem! In this 2-day MuleSoft course you'll learn how to design, build, and deploy no-code APIs with Anypoint Platform so you can connect databases, transform data, and govern access.

Sign up now: https://t.co/7EKz3QH4B1

[Salesforce Customer Success @asksalesforce]

@theshashwat20 Thank you for sharing that. The team will look into it and get back to you. ^PK