I appreciate the public acknowledgment of the issue. However, as the trader mentioned in this post, I have not received any communication regarding my case.
The post states that I would be contacted, but that has not happened. I'm clarifying the facts and awaiting a response.
Update on the UPCOMMERS issue ๐๐ป
As I said before, we are not the type of page that posts trader complaints randomly without trying to understand both sides.
After seeing the issue, we directly reached out to the @upcomers_com team for clarification.
According to the team, a recent platform upgrade caused a technical glitch that incorrectly breached 3 accounts across all platforms. Their developers identified the issue, implemented a fix, and 2 affected traders have already been compensated.
Regarding this specific case, the team confirmed that they will personally contact the trader ( @aswabenedict ) today and provide compensation for the inconvenience caused.
Mistakes can happen. What matters is how firms respond when they are wrong.
This is how trader issues should be handled, through communication, transparency, and fair resolution, not assumptions. ๐ค
Thank you to @jakubUPC and the @upcommers_com team for acknowledging the mistake and taking responsibility to resolve the issue!
The statement has led many people to believe the matter has already been handled, when in reality I am still waiting for the first communication from the team.
@PropFirmsGuru
@PropFirmsGuru@upcomers_com@JakubUPC My issue isn't that floating PnL counts. My issue is transparency. They claim my account breached because of "tick movements and spread widening not visible on MT5." If traders can't see the data that triggers a breach, how are we supposed to manage risk fairly?
Scam alert โ ๏ธ @upcomers_com
Scam exposedโฌ๏ธ
Trader @aswabenedict account breached by this trash firm falsely and there support team and @JakubUPC๐คก๐คก is not ready to help the trader.
Th trader claim that his account dropped to $189,747.87. With a peak equity of $201,198.47, this implies an $11,450.60 drawdown.
His actual maximum drawdown was only $5,900, well within limits.
The account never reached the claimed low.
Please provide a detailed explanation of how the breach was calculated, including timestamps and methodology, and conduct a full manual review of the Trader equity data.
The Trader requests a prompt and fair resolution.
@upcomers_com@JakubUPC@YouTubeUpcomers@TheTrustedProp@propfirmmatch
I'm trying to understand the math. Daily open equity: $201k. They claim my balance was $195.5k and my equity briefly dropped to $189.7k from floating losses If my trade was closed and I took no new positions, how could equity be below balance? explain pls
@upcomers_com@JakubUPC
Looking for clarification, Daily open: $201K. Realized balance after my loss: $195K. They say my equity at breach was $189K due to floating losses. If the position was closed and I took no further trades, how can equity be lower than balance? I'm trying to reconcile the numbers.
Dear @upcomers_com@JakubUPC
My Upcomers account has never touched $189K.
With a peak equity of $201,198.47, that would mean a drawdown of -$11,450.60, which simply never happened.
The lowest drawdown was only -$5,9K, staying within my risk and below 3% risk per trade.