@akennedyku Hi, we’re sorry to hear that you've had an order issue, that’s not what we want for you. Please DM us your order number, full name, and the email or phone number linked to the order, so we can look deeper into this shipment.
~ Athleta Customer Relations
@claireluv3 Hi Claire, we are so sorry to hear your disappointment regarding your leggings. We would like to look into this for you. Please DM us with more details about your purchase, order number or in store info, along with the email address and phone number you use to shop with us.
@suejoshi Hi SuJo, we’re sorry to hear that you've had a bad experience with us, that’s not what we want for you. Please DM us your order number, full name, and the email or phone number linked to the order, and any details about the issue.
~ Athleta Customer Relations
@JessicaRy10 Hi Jessica, we are so sorry to hear about the issues you are having. We see that you also sent us a DM so we sent you a message there as well. We look forward to hearing from you!
@Strohm10Melissa Hi Melissa, we’re sorry to hear that you've had a bad customer service experience, that’s not what we want for you. Please DM us your order number, full name, and the email or phone number linked to the order, and any details about the experience.
~ Athleta Customer Relations
@napsandsnacks11 Hi, we're sorry to hear that your old address defaulted on your new order. There's a small timeframe in which you might be able to make changes under the order details. If that's not showing, please send us a DM with your order number and email address.
@yoyo_yelena Hi there, we are so sorry to hear about the unauthorized purchase made on your account. We would like to look into this for you. Please DM us with the order number, the email address used, and any other details you want to share. We look forward to hearing from you!
@KimberlyMc38006 Hi, thank you for shopping with us. We're very sorry to hear this and would love to further look into this for you. Please send us a DM with your email address and order number. We look forward to your DM!
@2sillykids Hi Jennifer, we're concerned to hear that you haven't received your refund yet and would be happy to look further into your return for you. Please DM us with your email address and order number so we can take a look. We look forward to hearing back from you soon.
@baileygirls603 Hi Whitney! Thanks for reaching out—we’re so sorry your orders were canceled. Please DM us your order number and the email or phone linked to the order so we can assist. We look forward to your message!
~ Cam, Athleta Customer Relations
@Yakoob_KiwiTHOR Hi there, we are so sorry to hear this! Our Customer Support department handles fraudulent orders exclusively, so we recommend reaching out to that department at 1-877-588-7129. They are available Mon-Fri 8:30 am - 9pm ET & Sat 9:30 am - 6pm (ET).
@miltonscene Hello, we're sorry to hear this and would love to further look into this for you. Please send us a DM with your order number, which item never arrived, and which item was sent instead. We look forward to your reply!
@Phlipfly66 Hi, we are sorry to hear this! Could you please send us a DM with your order number and email so we can further look into this? Please also include which items you are missing and if you received any additional items you did not order. We look forward to your message.
@errfacexox Oh no, we're sorry to hear this! We'd love to share feedback with our team, please DM us your order number, email address, and more details about the items that didn't work. We look forward to your message!
@RoxanneBoldt1 Hi, we're sorry to hear of your return experience and would love to further look into this for you! Please send us a DM with your order number and email address. We look forward to you reply!
@SNAFU_Sara Hi there, we are concerned to hear that your order won't be delivered to you by the date you were expecting. Please DM us with your order number and the email address you used to place the order so we can look into this for you. We hope to hear from you soon!
@AFineBlogger We are concerned to hear this. We would like to hear more about your experience. Please send us a DM with your name and phone number and a good time to call so we can have someone from our leadership team call you directly. Thank you and we look forward to your message.
@SNAFU_Sara Hi there, we are concerned to hear that there was an issue with your order! We only have a small window where we can cancel items, but we'd be happy to look into available options. Please DM us with your order number and your email address. We look forward to hearing from you!