Atomicwork

Atomicwork is the leading agentic service management platform for modern IT teams. Our unified platform combines AI Coworkers, a Universal Agent, and an AI Auto

[AD @ameethdubey]

What's happening at @atomicworkhq 👀

[Vijay Rayapati @amnigos]

Delighted to see Gartner releasing ITSM platform migration guide for existing ServiceNow customers. Read more - https://t.co/y6luTicjJx

Why this matters?

Because the category is changing.

@ServiceNow gave IT teams workflows.

@atomicworkhq gives IT teams an AI workforce.

[Vijay Rayapati @amnigos]

Story time:

1. What friendly VC's and close allies told me about building for IT teams.

2. Why I walked from more funding & acquisition offer$

3. How ITSM will change for the next era beyond what incumbents like Workday and Salesforce are proposing.

https://t.co/fIUFsyme85

[Atomicwork @atomicworkhq]

Atom habla tu idioma. 🌍

In this demo, Atom just... heard Spanish and responded in Spanish!

28 languages, including Spanish, French, Hindi, Arabic, Japanese, and more.

Global teams finally get support that meets them where they are.

Watch the demo. 👇

[Atomicwork @atomicworkhq]

Here's a question worth sitting with: how much of your IT team's day is spent on work that shouldn't need them at all?

We went deep on this and mapped 25+ AI agent use cases across the enterprise.

For IT: password resets, access provisioning, incident triage, software deployment, asset management, knowledge base upkeep.

For HR: onboarding/offboarding playbooks, leave requests, policy retrieval — all handled conversationally, in Slack or Teams.

For Finance & Sales: expense approvals, payroll queries, CRM updates, call scheduling.

What's interesting isn't any single use case but the pattern: AI agents that don't just surface information, but take action across systems and get better over time.

Read the top 25+ AI agent use cases for enterprises in 2026 🔗 https://t.co/RhrOch05IB

[Atomicwork @atomicworkhq]

Plain language in - production workflow out!

The automation ceiling was always about who could use it and never about the software.

HR coordinators, IT admins, ops teams, they've always known exactly what needed to happen. They just couldn't build it themselves.

That gap is closing...

Watch Atom turn a plain-language description into a live sentiment detection workflow.

[Atomicwork @atomicworkhq]

With all the talk about AI EVERYWHERE, are we all talking about the same thing?

Chatbot. AI assistant. Copilot. AI agent.

These four get used interchangeably every day, and that's exactly what leads to bad buying decisions!

The distinction is actually simple: it all comes down to autonomy and the ability to handle complex, multi-step workflows.

→ Chatbots follow scripts → AI assistants understand context → Copilots support human decision-making → AI agents act autonomously

We broke down all four in a single comparison table, so you don't have to guess which one your IT team actually needs.

Read here 🔗 https://t.co/oVCuMlJylA

[Atomicwork @atomicworkhq]

We're live at The Service Desk & IT Support Show (SITS) in London 🏴󠁧󠁢󠁥󠁮󠁧󠁿

If you're at the event, swing by our Booth #241 and meet our team - Vijay Rayapati Aparna Chugh Lenin Gali Santhosh Kumar N!

@amnigos and @AparnaChugh will also be leading the session: From AI agents to AI coworkers: How IT will run the AI workforce SITS Theatre 1 at 3:00 PM GMT.

If you're at SITS and thinking about where intelligent IT is headed, this is the session to be at. See you there!

[Atomicwork @atomicworkhq]

We're proud to be featured in The India AI Edge — a landmark report by @z47_vc and @OpenAI on how India's top companies are adopting AI.

When @amnigos , our CEO, was asked about Atomicwork's AI journey, his answer was about people.

From day one, we built Atomicwork to be AI-native and that meant hiring for AI fluency before anything else. Today, over 90% of our code is AI-generated, and teams across product, support, and operations have fundamentally reimagined how they work.

Vijay's take for Indian enterprises navigating AI transformation: "Start with who you hire and how you skill existing teams — not just what you deploy."

If you're thinking about what real AI adoption looks like inside a company, this report is worth your time.
Download here🔗https://t.co/UTii2QkqM0

[Atomicwork @atomicworkhq]

What happens when an employee's headphones stop working on their MacBook Pro? 👀

With Atomicwork's Universal AI Agent, the answer is simple: they just ask Atom.

Atom is always available (in the browser, on Slack, on Teams) using Chat, Voice, and Vision AI to see what's on the employee's screen and guide them through a fix in real time without disruption to the workday.

In this use case video, Ramesh Ganapathy does exactly that and has his audio sorted before it becomes a problem!

This is what frictionless IT support looks like at scale.

Here are the many use cases our employees have used Atom for 🔗 https://t.co/DgR2pxe0nY

[Avinash Raghava 🇮🇳 @avinashraghava]

#74: #AIRadarDaily — @atomicworkhq

For most of us, asking for help at work is a quietly frustrating experience. When your software access breaks or you need an HR document, you are forced to stop what you are doing, log into a clunky internal portal, and submit a ticket. Then, you wait in the dark. On the other side, brilliant IT and HR teams are drowning in a sea of repetitive queries, turning highly skilled professionals into stressed-out ticket routers. It is an exhausting cycle that drains the momentum from everyone involved.

Atomicwork is stepping in to fundamentally rethink this entire experience.

Founded by industry veterans @amnigos (Vijay Rayapati), Kiran Darisi, and Parsuram Vijayasankar, Atomicwork is an intelligent, AI-powered service management platform that completely automates enterprise support right where employees already work.

The core of Atomicwork is a deeply sophisticated ""agentic"" architecture. They have built a coordinated team of specialized AI agents — an IT specialist, an HR operations agent, a security provisioner — all orchestrated by a universal conversational layer right inside Slack or Microsoft Teams. When an employee asks for software access, the AI instantly understands the context, checks company policy, runs the approval workflow, and provisions the software in seconds, all without generating a single manual ticket.

What makes Atomicwork so special is its profound empathy for both the employee and the builder. It completely removes the bureaucratic friction of asking for help. For the IT and HR teams, it acts as an intelligent shield, deflecting the daily noise and giving them thousands of hours back to focus on building better systems instead of resetting passwords. It replaces the heavy, operational headache with quiet efficiency and speed.

The market? Forward-thinking CIOs and global enterprises who realize that a great employee experience isn't a luxury — it is the absolute foundation of a fast, resilient business.

Vijay, Kiran, Parsuram, and their team are true change agents. After spending years building world-class tools at places like Nutanix and Freshworks, they chose to tackle one of the most stubborn, deeply human pains in the corporate world: how we treat people when they need help. Watching these homegrown founders build a platform that restores time and dignity to the daily grind of work is exactly what it means to build for the larger, unfinished agenda.

Let's celebrate the builders.

w/ Jay Ingle & Dikshant Joshi

#FutureOfWork #ProductNation

[Atomicwork @atomicworkhq]

One of our favorite details from the Nova release is the just-in-time access. ⏰

Time-bound access with automatic expiry, employee-facing extension requests, and a full audit trail from the moment access is approved to the moment it's gone.

It's the kind of thing that looks small on a changelog and massive in a security review.

This is one piece of a much bigger release — intelligence, control, and experience upgrades that move Atomicwork from a platform you use to a platform that works for you.

See everything that shipped 🔗 https://t.co/Y6JBfdfbY0

[Vijay Rayapati @amnigos]

Love our new @atomicworkhq app experience on Microsoft Teams 💜🔥

[Atomicwork @atomicworkhq]

Your IT team didn't sign up to reset passwords all day.

Your HR team didn't sign up to answer "what's my leave balance?" for the 50th time.

Yet here we are...

We put together 25+ enterprise AI agent use cases — organized by function so you can see exactly where automation can give your team their time back!

The best part is that most of these aren't futuristic. They're running in real orgs right now.

Here are the many AI agent use cases for enterprises in 2026 🔗 https://t.co/RhrOcgZxT3

[Atomicwork @atomicworkhq]

Most people think access provisioning is a solved problem. Submit a request, run a workflow, and grant access.

We thought so too...until we built it!

In our Building Atomicwork roundtable, the team behind Agentic IGA got real about what actually broke.

A few things stood out: 30–40% of IT requests are access-related. Not because organizations lack governance, but because access sits at the intersection of identity, policy, and real work and that intersection is messy.

As Anish P R our Founding Engineer put it: "The data itself is fragmented in multiple places — different IDPs, different apps, and sometimes apps that aren't even part of the IDP and still need to be manually provisioned."

Our first implementation technically worked. But as the team reflected on it, something felt off — it wasn't a two-way conversation. Users often don't know exactly what they need. The system was executing, not reasoning.

That's when we made the architectural shift: from workflows to a specialized Identity Governance agent that could hold context, evaluate policy, ask clarifying questions, and govern the decision — not just execute it.

Governance that happens in the moment, not after the audit.

We wrote up the full story behind the build - the tradeoffs, the wrong turns, and what finally clicked.

Worth a read if access provisioning is on your radar🔗 https://t.co/vAGRYD5pHW

[Atomicwork @atomicworkhq]

We started the Agentic ITSM Masterclass because the vendor content on AI is everywhere, but the honest, practitioner-led stories aren't.

So we found four IT leaders who are already doing the work and asked them to share what actually happened when they implemented agentic AI: the deflection paths that held up, the access provisioning bottlenecks that finally broke open, the HR+IT handoffs that started feeling human, and the single IT win that became a company-wide strategy.

One week out, we're still thinking about those conversations.

If you missed any of the sessions, or want to revisit them, the recordings are all here 🔗 https://t.co/sbiEGxprcA

And stay tuned. Season 2 is coming sooner than you think. 👀

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Aishwarya 👾 Hariharan Ida Jessie Sagina Ehm Driggers Chase Doelling John Cuellar Gaurav Sisodia

[Atomicwork @atomicworkhq]

The conversation around AI at work has shifted fast. 🤖

We've moved from "AI as a tool" to "AI as a coworker." And that changes everything for IT!

📌 Who provisions an AI agent?
📌Who manages its access?
📌Who's responsible when it goes offboarding?

As AI agents take on real work inside organizations, IT teams are inheriting an entirely new class of workforce to govern, secure, and support, one that didn't exist two years ago...

At The Service Desk & IT Support Show (SITS), our CEO @amnigos and Head of Product @AparnaChugh will be digging into exactly this: From AI agents to AI coworkers: How IT will run the AI workforce.

📅 13 May, 3:00–3:40 PM GMT 📍 SITS Theatre 1 | Booth #241

If you're thinking about what intelligent IT looks like in the age of AI, this is the session to be at.

Register here 🔗 https://t.co/Baah7kVLEE

[Atomicwork @atomicworkhq]

What does it actually look like to go AI-first in IT in practice?

@peppermoney didn't want to retrofit AI onto a legacy system. They wanted to start over with an AI-first lens. So they replaced ServiceNow with Atomicwork and went live in 4 weeks!

The results 7 months in:

✅ ESAT: 77% → 97%
✅ Onboarding: 5 days → 2 hours
✅ Email as a support channel: completely shut down
✅ Auto-routing: 10% → 90.91%

Three people made it happen, and each of them said something that stayed with us.

Steven Meek (CIO): "Rather than incrementally improve, look to completely reimagine with an AI lens to transform to the next level."

Abir Anwar (Architecture & Engineering Manager): "Don't be afraid of change. Just embrace it."

Jag Patel (Technology Services Manager): "Previously, data was sent to the right person. Now we're getting it directly from the system."

That's a reimagination!

Watch the full story with Steven, Abir, and Jag 🔗 https://t.co/GRYC3pRpLc

Check the link in the comments for the full case study 📌

[Atomicwork @atomicworkhq]

We're one week away from the Microsoft 365 Community Conference in Orlando, and we couldn't be more excited! 🟣

Stop by at Booth #206 between April 21–23 to see how Atomicwork brings AI-native IT service management natively into Microsoft Teams and Copilot so your employees get help where they already work, and your IT team spends less time on tickets and more time on what matters.

Whether you're an IT leader, a Microsoft partner, or just curious about what agentic AI looks like in the workplace - we'd love to connect, demo, and geek out. 🚀

See you in Orlando!

[Atomicwork @atomicworkhq]

That's a wrap on the Agentic ITSM Masterclass 🚀

We built this series because we kept hearing the same thing from IT leaders: there's no shortage of AI vision, but there's a real gap when it comes to how you actually get there.

So we brought together four practitioners who've been in the weeds and can share their journeys.

One consistent truth across these sessions: the organizations making real progress with agentic AI aren't waiting for a perfect strategy. They're picking the right problem, proving the value, and building from there!

That was the thread running through everything and here's how each session brought it to life:

📌 Session 1: Ehm Driggers, TubeScience Deflection only works when it's designed for the employee, not the ticket queue. The path matters as much as the answer.

📌 Session 2: Chase Doelling, JumpCloud Access provisioning is one of IT's oldest bottlenecks and one of the best places for agents to take over. Speed and security don't have to be a trade-off.

📌 Session 3: John Cuellar, Cascade Clarity AI The best employee experiences aren't built by HR or IT alone. When both functions align around the same agent layer, the whole journey changes

📌Session 4: Gaurav Sisodia, Zuora One AI win doesn't make a strategy. The real work is knowing how to connect that first proof point to something the entire org can build on.

Watch the recordings of each of these sessions here 🔗 https://t.co/sbiEGxprcA

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Ida Jessie Sagina Aishwarya 👾 Hariharan Gautham Menon Akshay Kulkarni Ramesh Ganapathy Krishna Pramodh