@airindia The response is not acceptable, simply saying that remarks have been forwarded to the concerned departments doesn't justify the ruined experience on a 7hr flight!
Extremely disappointed with @airindia. Case #32113509 On AI358 (Delhi–Haneda), my wife’s seat (17A) had a leaking AC vent dripping water on her all the time. Crew did nothing except use tissue paper. She fell ill & our anniversary trip was ruined. AI refuses refund, unacceptable!
@libran1610@InsuranceSamad1@ICICILombard this is totally pathetic. Defeats the purpose of buying travel insurance. Your customer support should know the policy terms before denying