It has been a week of constantly trying every platform available to get this issue resolved, but it seems that X Ads Management in India does not have any proper customer feedback or redressal mechanism.
In short, the entire process has become: either pay USD 8,000, or we won’t listen to you.
We simply want to update the payment method for our ad account ID: 18ce55vh96g.
Please help us resolve this issue.
@elonmusk@XBusiness@X@ads@XCorpIndia@nikitabier@AdsSupport
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For the kids who enjoy Maths!
Introducing Super Math Spy — the ultimate game to learn basic equations and improve mental maths!
With special Red Vision Specs/Glasses, kids become math spies and reveal secret numbers hidden under fingerprints.
You can never get tired of playing and learning maths!
https://t.co/JuyfzdDqEL
>नाम राहुल गाँधी जी
>विपक्ष के नेता
>हर मुद्दे पर बेबाकी से राय रखने की कोशिश करना
>इस समय पूरे देश में घूम कर युवाओं से संवाद स्थापित कर रहे
>ये स्वागत योग्य कदम है
>लेकिन झारखण्ड जहां राहुल जी की पार्टी द्वारा समर्थित सरकार है
>वहाँ छात्रों को गिरा गिराकर मारा जा रहा,
>वहाँ आन्दोलन करने वाले और ट्वीट करने पर FIR लिखी जा रही
>@RahulGandhi क्या झारखण्ड के छात्रों को आप छात्र नहीं मानते?
>अगर मानते हैं तो @HemantSorenJMM सरकार से छात्रों के ऊपर होने वाले अत्याचार और FIR बंद करवाइये
You are right about duopoly in telecom in the Indian market, and it needs to be broken. But bringing in Starlink cannot be the only way.
The skepticism against Starlink comes from its use in two recent wars: Russia-Ukraine and Iran-US. Given the recent inclination of the USA towards Pakistan, people are raising the issue. The second issue is the way Starlink is trying to position itself as something that will help the needy. In India, we can argue about internet speed and duopoly, but internet availability is not an issue at scale. So the skepticism is twofold:
1. The positioning
2. Use of the tech during war.
I have the example of Huawei because it also tried to break the monopoly of 5G infrastructure manufacturing, but it was outcast by the USA for security reasons.
I would love to see the markets as open as possible, but we still live in a world where wars at scale take place.
@TheGBreaker Somehow, AI has made its value even more apparent. The tendency of AI to produce average, middle-of-the-road responses has increased the value of content created by leaders in the field who are willing to take risks.
It has been 10 days of constantly trying every platform available to get this issue resolved, but it seems that X Ads Management in India does not have any proper customer feedback or redressal mechanism.
In short, the entire process has become: either pay USD 8,000, or we won’t listen to you.
We simply want to update the payment method for our ad account ID: 18ce55vh96g.
Please help us resolve this issue.
🚨 X Ads Issue: Needs Urgent Attention
A payment card linked to one of our X Ads accounts was declined because we had temporarily blocked the card. We subsequently unblocked it. The issue now is that X does not provide us with a way to change the payment method on the ad account.
All other advertising platforms provide a straightforward way to update a payment method when there is a payment failure.
On X, however, this has effectively left our ad account unusable. We cannot change the payment method, which means the business cannot run ads from that account.
I have raised this issue multiple times through X Ads support. Instead of getting an actual response, I keep receiving automated replies and forms to fill out. I have filled out those forms multiple times, from multiple accounts, but have received no meaningful response or resolution.
I have also specifically asked for the issue to be escalated to a human support representative. Still no response.
This is particularly frustrating for Indian businesses using X Ads. There are several other issues with the Ads Manager that I have reported previously, but there seems to be very little follow-up or improvement.
I don't expect special treatment. I simply expect the basic ability to change a payment method and access a human support representative when an automated system cannot resolve the problem.
@XCorpIndia@XBusiness@ads@XCorpIndia please escalate this to someone who can actually look into the account and provide a resolution.