Annelien van Basten

Owner - Elingua Editorial Services
Article, Web & Social Editor - Troukoors

[Annelien van Basten @avbasten]

@Game_Stores @value_za I have sent it to you via direct message. Yet the incompetence and lack of customer support continues.

[Annelien van Basten @avbasten]

Seems @Game_Stores and @value_za are co-conspiring to cover up each other's incompetence and not delivering products customers paid for. #ZeroCustomerSupport #Pathetic

[Annelien van Basten @avbasten]

@Game_Stores @ValueExpress1 You are quick to close queries when it suits you, just not quick to solve customer's queries.

[Annelien van Basten @avbasten]

Don't know who is more useless and reluctant to resolve my query, @Game_Stores or @ValueExpress1 - there is no excuse for bad service. #IfYouAreNotEquippedToDoItJustDont

[Annelien van Basten @avbasten]

@Game_Stores @ValueExpress1 I cannot sit around and wait for you to respond

[Annelien van Basten @avbasten]

@Makro_SA Taking this long to provide simple feedback on where my parcel is, is unacceptable. Sending an email to an "unknown" third party supplier and "waiting" for a response is not resolving this matter. How do you not have their contact number?

[Annelien van Basten @avbasten]

@Makro_SA how can you sell something to customer (for R1300 +) from a third party supplier whose contact details you're unable to supply. Sounds suspect to me?? I have the right to follow up on the status of my order!

[Annelien van Basten @avbasten]

@LeroyMerlinSA1 I have never ordered from you and am extremely disappointed that I decided to take a chance. Apparently it takes three weeks for a single order from JHB to be delivered to the Vaal. Overseas companies deliver faster than you. #BadService

[Annelien van Basten @avbasten]

@CheckersSA should not make promises of a #Sixty60 service if they are too incompetent to handle it. To me it looks like 120 minutes and calling their customer care department is just as useless as they are. #NoCustomerSupport #BadService #FalseAdvertising @Sixty60_Tweets

[Annelien van Basten @avbasten]

@Nedbank after more than a decade of having a small business account with you, I am absolutely appalled by the service I have been receiving from you lately. #disappointed #PoorService #Clientsarenotvalued

[Annelien van Basten @avbasten]

@CheckersSA apparently customer service isn't important to you. As discussed, after my order was already 90 min late, I only received half of my order of which 1 was a rotten meat product. You told me that it would be refunded in 10 min, which wasn't done. #CheckersSixty60

[Annelien van Basten @avbasten]

@vumatel @MidvaalLM Thank you. The problem is that it is now becoming a weekly issue.

[Annelien van Basten @avbasten]

I wish we could go a week without internet problems in @MidvaalLM - this is now the second time this week @vumatel Really, some of us have work to do.

[Annelien van Basten @avbasten]

@HushPuppies_SA I placed an order over the weekend, for which you took my money. Aside from a screen shot of the completed order, I received NO email confirmation, nor a reply on a mail I sent yesterday. I tried to phone three times this morning. Contact me.

[Annelien van Basten @avbasten]

@DirectAxis 0828636817

[Annelien van Basten @avbasten]

Can Faheema at @DirectAxis please urgently phone me. I am unable to get through telephonically or via email.

[Annelien van Basten @avbasten]

@Vodacom111 is refusing to assist me with a query about my e-mail (which I use for business and to earn an income) because I do not want to disclose personal information that they already have on their system. Does not make sense when all they need is to address a technical issue

[Annelien van Basten @avbasten]

@StarburstPromo @AlishiavanDev Baie dankie. Ek waardeer dit vreeslik baie 🙂

[Annelien van Basten @avbasten]

Really @DStv you guys are pathetic. You are quick to do a sale... but when it comes to assisting with a basic problem you are clueless!!!

[Annelien van Basten @avbasten]

#truestory #KindnessMatters