Arlan Vennefron

Customer Service Manager/Fanatic, Mentoring, Coaching, Strategic Negotiator, Reader, Writer, Husband, Papa to the Best girl in the world

[Arlan Vennefron @avennefron]

@doctorow Yes...and if they recover, they should be made to listen to other people talking on their phones while on speaker 24/7 for the rest of their lives.

[Arlan Vennefron @avennefron]

@ActuallySimon
Simon, just read your article on lossless audio. It far more expensive to make a flexible cable that will carry the added bandwidth and shielding required by lossless.

[Arlan Vennefron @avennefron]

@WilliamsSonomaStores You guys have to have the worst customer service I have ever experienced. Your agents are kind and professional, but they cannot do anything. An order placed on December 26 is still not in my hands and no one takes responsibility. I expected far more.

[Arlan Vennefron @avennefron]

I was issued a credit for a missed flight. How do I use it? It does not show up in my SkyMiles account/profile.

[Arlan Vennefron @avennefron]

@Budget You are welcome to email me...look me up, I am in your system. Not taking any more time unless you reach out to me.

[Arlan Vennefron @avennefron]

@Budget If you want lessons contact Hilton. I arrived last night, they saw I was having a bad day, asked about it and upgraded me free

[Arlan Vennefron @avennefron]

@Budget In the last 6 weeks this is my 3rd rental totaling over $1K. I have much more travel in the area. I know I am one but I talk

[Arlan Vennefron @avennefron]

@Budget Just tried...you wanted to hit me with two $300 one-way fees. I was told all supervisors were busy...really? Done with Budget!

[Arlan Vennefron @avennefron]

@Budget You are losing my business unless you can do something.

[Arlan Vennefron @avennefron]

@Budget been trying to upgrade my vehicle picked up from DFW to std. size at OKC. No one can help including a supervisor who hung up on me

[Arlan Vennefron @avennefron]

@Althea415 @wedgies I would have said, "Touch down!" :-)

[Arlan Vennefron @avennefron]

@MariaFafard @StacyZapar: Thanks for pointing me to this, Maria...it slipped by me when Stacy posted it :-)

[Zappos Culture @ZapposCulture]

Giant Beer Pong, anyone??? #eyezapp #zapposnht #goldspike by tygor1 #eyezapp

[Arlan Vennefron @avennefron]

@ZapposInsights @ShellyKramer Thanks for sharing! Another great example... Great service is a culture not a process

[Arlan Vennefron @avennefron]

@Althea415 @pandodaily Very cool Althea, thanks for sharing!

[Stacy Donovan Zapar @StacyZapar]

You know you're in the right job when it's Sunday night and you're actually looking forward to tomorrow. ❤️ #InsideZappos @InsideZappos

[Arlan Vennefron @avennefron]

@InsideZappos Nice work, Lauren! Enjoy the journey :-)

[Arlan Vennefron @avennefron]

Classy :-) RT @Rockne808 OMG, @unixfairy I found it!!! Please don't judge me too much. My parade outfit #insidezappos #ridiculous

[Arlan Vennefron @avennefron]

Back at ya :-) RT @Rockne808 Alright everyone, it's been awesome... Hope to see you all later and have a wonderful day!! #insidezappos

[Arlan Vennefron @avennefron]

Working @ Zappos! RT @Rockne808 @JoeCortez that's exactly what it's all about. You can wish for ANYTHING! #insidezappos