Aviva UK

Welcome to Aviva UK 💛 Insurance, Savings, Investments and Retirement: protecting what matters most. Our Social Team’s here Mon–Fri, 8am–6pm

[Aviva UK @AvivaUK]

@holwils_ We've received your DM, but we're unable to reply - it says it's because you're not following us. If you're happy to follow us, we can then respond to you.

[Aviva UK @AvivaUK]

@holwils_ We're sorry to hear of the position you're in with your car Hol! Please send us a private message, with your details, and we'll get you some support with this. Thanks 💛

[Aviva UK @AvivaUK]

@Jun1911H We're sorry to hear you've been affected by the high levels of demand that the Policy Investigation Unit is currently facing.

So we can find the best route to help with this, could you please PM us with your full name and quote reference? https://t.co/qMDMbktQep

[Aviva UK @AvivaUK]

@PaulRAFC Hey there, It's a shame to hear about your experience with our chat. We've sent you a private message, so we can look into this further and assist.

[Aviva UK @AvivaUK]

@Christopher_JH That sounds like a really stressful situation Chris, being stuck abroad and going back and forth like that would test anyone’s patience. A 50‑mile trip and then more waiting isn’t what you need when you’re trying to get moving again.

Please PM us, so we can look to help. https://t.co/qMDMbktQep

[Aviva UK @AvivaUK]

@RedRangerIsBack Hey there, It's a shame to hear about the customer service you've received. We would like to see what we can to help and connect you to the right team. Can you please send us a private message, so we can assist further. https://t.co/qMDMbktQep

[Aviva UK @AvivaUK]

@IRVCHESTER Hey there, it's a shame to read of your experience so far. We would like to see what we can do to help our side. We've tried to send you a private message, but we're unable to. Can you please get in touch with us via a private message. https://t.co/qMDMbktQep

[Aviva UK @AvivaUK]

@james_enty We're sorry to hear you've been affected by the high levels of demand that the Policy Investigation Unit is currently facing, James.

So we can find the best route to help with this, could you please DM/PM us with your full name and quote reference? https://t.co/qMDMbktQep

[Aviva UK @AvivaUK]

@RLBD1920 Thanks for reaching out to us, we're now chatting to you privately to get this resolved for you. 😊

[Aviva UK @AvivaUK]

@MYPIE_LDN Really sorry to hear that, that must’ve been incredibly frustrating dealing with such a long delay. If there’s anything we can do to help or take another look for you, please let us know.

[Aviva UK @AvivaUK]

@f1girl Hi Kim, sorry to hear your experience, especially after so many years. Big changes like that can be down to updated risk info or wider pricing shifts, it’s understandable you’d feel let down by how it was handled, if you wish to have this logged please reach back out to the team

[Aviva UK @AvivaUK]

@southbrichFC Hi, It's a shame you’re unhappy with the cancellation fee. We aim to be clear about charges when a policy is taken out, & these are outlined in the policy documents. Cancellation fees help cover administrative costs, but we understand your frustration and appreciate your feedback

[Aviva UK @AvivaUK]

@Sophia_Reeds Hi Sophie, we see we have responded to you multiple times previously asking you to get in touch with us.
We'd certainly love to help any way we can, please pop us a private message with your details. 💛

[Aviva UK @AvivaUK]

@Rjsethi This is a shame to read Rjsethi. We will continue to speak with you via DM and get you the support you need.

[Aviva UK @AvivaUK]

@cleopatra2k Hi Samantha It sounds like the call you received was a vishing attempt. So our team can check this Please fill in this 👉 https://t.co/9kY4OrWxKx…, and we'll validate if it was us. https://t.co/1sbawZ1Xvx

[Aviva UK @AvivaUK]

@NickyofWales Hi Nic, we’re sorry to hear this - this isn’t the experience we want for our customers, and we take concerns like this very seriously. Thanks for raising a complaint, so we can investigate and address what’s happened.

[Aviva UK @AvivaUK]

@f1girl Thank you sharing this Kim, this really isn't the level of service we aim to provide. We'd really like to look into this for you. Please pop us a private message with your details, and we'd be happy to help. 😊 https://t.co/qMDMbktQep

[Aviva UK @AvivaUK]

@PeteGerrard That sounds really frustrating, especially when you’re trying to do something simple and the website’s not playing ball. It should be easy to manage your policy online, we're sorry if you've not had this experience. So we can help further please private message us. https://t.co/qMDMbktQep

[Aviva UK @AvivaUK]

@DaveJury1968 Hello Dave, please pop us a DM with all policy details, we will get this chased up with the team for you. https://t.co/qMDMbktQep

[Aviva UK @AvivaUK]

@AmandaEdwa36997 Hi Amanda, we're sorry to see how you’re feeling, and we'd like to help if we can. This isn’t the experience we want anyone to have. Please send us a PM with some more details and your contact information, and we'll make sure this is looked into by the right team as a priority. https://t.co/qMDMbktQep