Management Consultant turned entrepreneur. AI, Machine Learning, and Data Analytics Enthusiast. Berkeley and MIT grad. Family man, and heart of a Golden Bear.
@HamelHusain@jxnlco@jeremylewi Hamel & team allowed serviceMob to save hundreds of hours of engineering time by showing us the best tools, techniques, and processes.
We shipped industry leading AI in few weeks instead of months, and kept shipping thereafter thanks to how his team up-skilled our company.
@andruyeung Remember, this is your experience even with all the chatbots, phone trees, virtual agents, copilots, and GenAI (including GPT) that this industry has been using for years now. They aren’t solving the issue. We are. Send me a note and [email protected] to learn more.
@andruyeung Andrew - I run a company called serviceMob that is solving this. The big problem is that customer service is looking at the wrong metrics, leading to capacity shortfalls that make you wait for LONG time. We are fixing that.
@elonmusk - any interest in taking over what’s left of the Pac-12 media rights?I’m thinking all games distributed on X, rebranding the conference to Pac-X, and a ton of sports ad revenue for the platform. What do you think?
Proud to announce that serviceMob won the 2019 #IgniteUCSD Business Competition! Ignite is UCSD's flagship business compeition. serviceMob took first place honors with over 119 strong companies in this year's competition!
https://t.co/xeUDQdB5fA
Extremely sad to hear about the passing of a titan and visionary in our industry, Pierre Nanterme.
I remember Pierre as professional as he was humorous, as down to earth as he was a giant in our profession.
He will be sorely missed.
#pierrenanterme#accenture#greaterthan
A very sad day for the Accenture Network and Alumni. Our thoughts are with the many who had the honor of working at Accenture and those who continue to work at this great organization which Pierre lead successfully.
https://t.co/mfQ5WdDFsk https://t.co/Fn2hcO2lQk
@BlakeMichelleM in Forbes on a case study of Vodafone on how the customer experience is a hands-on, operations game, and how CX is a competitive "differentiator" against its competition.
https://t.co/Qp8dNueRKO
Much love for an amazing night! @serviceMob_Inc takes first place in the #RivCoInnovation finals! Thanks again to @Econoahmad, @brovsky for their relentless support on local entrepreneurs! https://t.co/J0HfZFXyc2
Thanks again to #RivCoInnovation for an amazing event. Great night for @serviceMob_Inc and a bigger night for entrepreneurs across SoCal and the Innovation Empire!! https://t.co/bDrdBBiLAR
Lesson: As companies (even large, established companies) continue to grow, such as Vanguard, which manages about 5 Trillion in assets, there has to be a keen focus to ensure customer touchpoints remain intact in times of increasing demand for service.
https://t.co/HEuPTrxF6B