AX-UK

Accident Exchange, DCML, ICC & APU Ltd now re-branded as AX

[AX-UK @axuk_]

@mitchlynuk @Bryan144859 Hi Lynn, sorry to hear you are experiencing issues. This isn’t reflective of our usual service. If you could please direct message us with your claim reference number, we will aim to resolve these for you.

[AX-UK @axuk_]

@jamesmaharrison @DCLsocial Hi James, we are sorry to hear you are not satisfied with your experience so far, this is not reflective of our usual service. Could you please DM us your vehicle reg. and claim ref. number and we will aim to resolve the issue for you.

[AX-UK @axuk_]

@spicytoppa @AvivaUK We are sorry to hear you are experiencing delays, if you or Aviva need our assistance please do let us know.

[Bodyshop Magazine @bodyshopmag]

AX backs accident management as a revenue driver for dealers https://t.co/ujA4C6J0yU
@axuk_

[AX-UK @axuk_]

@81damd @Trustpilot Hi @81damd, we are sorry you are having difficulties with Trustpilot, but thank you for your kind words. We appreciate your feedback!

[AX-UK @axuk_]

@TanookiLiam Hi Liam, happy to help - what do you need assistance with?

[AX-UK @axuk_]

@alisonbeach611 @MyGarden_Uk @des_farrand @eastpengegarden @claimsline Hi Alison, sorry to hear you are having issues. Could you please send us your reference number and we can look into your claim further for you?

[AX-UK @axuk_]

@Bryan144859 Hi Bryan, I understand our team reached out to you last week. If you haven't received any communication yet, could you please check your spam/trash to see if our email has ended up there? If not please let me know, and I will continue to investigate the issue for you. Thank you.

[AX-UK @axuk_]

@Nerfect81 Hi Nikki as the social team are unable to access your customer file, we will DM you requesting your full name in order to escalate with our claims team. Thank you for your patience.

[AX-UK @axuk_]

@Bryan144859 Thank you for updating us. Whilst the social media team are unable to access any of your customer file data, we will reach out to the claims team right away for you.

[AX-UK @axuk_]

@Bryan144859 @RAKPhotographic Hi Bryan, we have just responded to your previous tweet. In case you haven't seen, please may we ask you to email [email protected] with your registration and reference number. We can then look into your case further. Thank you for getting in touch.

[AX-UK @axuk_]

Great partners reduce pressures on your business, but finding providers that meet the requirements of your business is a complex task.

Read our guide to ensure you’re asking the right questions to potential providers 👇 https://t.co/GrdCOuVnW7

[AX-UK @axuk_]

@Bryan144859 May I ask you to contact our complaints team on [email protected] with your registration and reference number so that our team can look into what happened, please? Thanks again for getting in touch.

[AX-UK @axuk_]

@RAKPhotographic Hi Ray, thank you for getting in touch. We are always assessing feedback to find new ways to build on our customer service. Your comment is troubling as it isn't reflective of our usual customer experience.

[AX-UK @axuk_]

@RAKPhotographic Please contact our complaints team on [email protected] with your VRM and claim reference number so our team can look into what happened.

[AX-UK @axuk_]

@fancyboy71 Thank you for getting in touch. We take our customers' experiences very seriously and would like to look into this for you. To help us find your details, please contact [email protected] with your AX reference number and car registration.

[AX-UK @axuk_]

@WandsRhona We are sorry to read this Rhona. We have also replied to your other tweet with the next steps to help resolve this with you. Please may we ask that you remove the personal details on this tweet, as we have noted your concerns but do not want their details shared publicly. Thanks

[AX-UK @axuk_]

More than ever, service is key to customer retention.

Find out how we’ve helped Insurance 4U build a claims process that focused on service at every step, from FNOL, to vehicle repair and completion of the claim.
https://t.co/CxX38BJrH9

[AX-UK @axuk_]

@WandsRhona We are sorry to read this. The comment you have posted suggests behaviour by AX that is contradictory to our values and customer commitment. We would like to look into this as quickly as possible for you. Please may I ask you to email [email protected] Thank you

[AX-UK @axuk_]

@Lord_Beerman We know accidents are more than just an inconvenience, and we pride ourselves on delivering comprehensive support to non-fault drivers. We are constantly looking for ways to improve our service and we would love to hear from you. Please email us @ [email protected]