Hannah Ayles

[Hannah Ayles @ayles_hannah]

@Rogue_Gabi @helptobuy I got through to someone earlier this morning out of sheer luck

[Hannah Ayles @ayles_hannah]

@sianiflewog80 @sianiflewog80 I am suffering similar issues with your
@helptobuy department. Shambolic-you should be ashamed. Letters with incorrect information are being issued weeks late in your name. People will be held accountable.

[Hannah Ayles @ayles_hannah]

@melyork @helptobuy @CarolLewis101 @tomhtimes @MattChorley Will do thanks!

[Hannah Ayles @ayles_hannah]

@marmitesocks @helptobuy @equiniti @AskEquiniti @HomesEngland @marmitesocks please can you follow so I can DM? Thanks so much

[Hannah Ayles @ayles_hannah]

@helptobuy @CarolLewis101 @tomhtimes @MattChorley please take a look at what sellers of help to buy properties are having to contend with when redeeming their loans. It’s shambolic and getting worse

[Hannah Ayles @ayles_hannah]

@helptobuy @Moneybox @Victoria_Spratt please take a look at what sellers of help to buy properties are having to contend with when redeeming their loans. It’s shambolic and getting worse

[Hannah Ayles @ayles_hannah]

@helptobuy @MSE_Deals @MartinSLewis @moneyboxteam please take a look at what sellers of help to buy properties are having to contend with when redeeming their loans. It’s shambolic and getting worse

[Hannah Ayles @ayles_hannah]

@TheRobDixon @helptobuy Did you get anywhere @therobdixon? I am losing the will to live with them

[Hannah Ayles @ayles_hannah]

@marmitesocks @helptobuy @equiniti @AskEquiniti @HomesEngland Hi @marmitesocks can I ask if you had instructions sent to your solicitor before exchange. Will we also need another statement from HTB before completing? We haven’t even had instructions sent to our solicitor yet and am losing faith in our sale going through

[Hannah Ayles @ayles_hannah]

@helptobuy @Sasha88Humphrey I also want a DM as our sale is also about to fall through.

[Hannah Ayles @ayles_hannah]

@helptobuy you are threatening the sale of our property because we have had no instructions sent to our solicitor despite applying for full redemption on 16 May. Shocking service and always promised calls back but no one ever does. Please can someone help me!

[Hannah Ayles @ayles_hannah]

@Brads10 @helptobuy I’ve had no statement as they’ve had to refer our sale to homes England because of they price. We provided a form produced by our managing agent showing we didn’t need an EWS1 but that was a crazy last minute request

[Hannah Ayles @ayles_hannah]

@helptobuy I phoned yesterday and the sale of my property and loan redemption has never been registered despite providing all documents a month ago. Appalling change over of systems, sales and dependent on this but helpless customer services!

[Hannah Ayles @ayles_hannah]

@Brads10 @helptobuy Yeah a little but only because I’ve been on the phone to them for hours a day every day this week. I would keep trying their phones as emails are just ignored

[Hannah Ayles @ayles_hannah]

@Brads10 @helptobuy Nothing! Had to resubmit all documents and heard nothing. Also submitted a formal complaint but not heard anything

[Hannah Ayles @ayles_hannah]

@lucyymorriss @helptobuy did you ever get a reply? They changed systems this week and have no record of our redemption application for our sale, appalling

[Hannah Ayles @ayles_hannah]

@helptobuy I have been on hold for two hours at a time for four days in a row. I need someone to get back to me regarding the sell of a property!!