Now that services are finally returning after nearly 10 hours of downtime, what concrete action will @Namecheap take regarding the losses suffered by affected businesses? Will customers receive compensation or SLA service credits? We also expect a full incident report and clear measures to prevent this from happening again.
#NamecheapDown
I understand that it shows progress, but that is not the point. After hours of downtime, our customer-facing systems are still unavailable and our clients are complaining to us—not to Namecheap. A provider of this scale should have redundancy and failover measures to prevent one datacenter incident from causing such a prolonged outage.
This is far beyond acceptable, @Namecheap. You said customer services would start coming back online around 3:30 PM EDT, yet the system is still down 🤨.
A hosting provider of this scale must have effective redundancy, disaster recovery, and Business Continuity Plans. Businesses cannot remain offline for hours without a reliable ETA. We need restoration and transparency now. #NamecheapDown
The Namecheap website being back online does not solve our problem. What matters is restoring customer hosting services. Our systems are still down, our clients are already complaining, and our business is being affected. We need our services restored—not just the official website.
UPDATE: @Namecheap has confirmed that a power outage at its Phoenix datacenter has disrupted hosting, VPS, DNS, email, EasyWP, and even customer support for more than four hours.
A failure of this scale—with no redundancy, no clear ETA, and limited support—is unacceptable. Businesses are losing customers and revenue. We need transparency and a concrete restoration timeline now. #NamecheapDown
Why has @Namecheap been down for more than 4 hours? This is completely unacceptable. Our websites and services are inaccessible, impacting our customers and business. We need transparency, a clear explanation, and an accurate ETA for full restoration—not silence. #NamecheapDown