Customer Support Team™

Our Customer Relations team is dedicated making sure you're taken care of.Follow us and send a DM if you ever need assistance--- we're here to help.

[Customer Support Team™ @bandqhelpTeam]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[KeithMok @KeithMok4]

@BandQ @bandq_help Buyers Beware! 😡 B&Q misleading listing!
Bought IP68 Waterproof Junction Box. Description hid 5A spec – useless for lawn mower!
Refund? They charge 90% delivery fee & refuse free return. So unfair & ridiculous!
B&Q rejected my warning review. Fake positive reviews only?

[Customer Support Team™ @bandqhelpTeam]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Seanbk1 @tranmere1234]

@BandQ why do your warranty team not respond.

[Customer Support Team™ @bandqhelpTeam]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Jonny Bananas @Jonny_Holden]

@BandQ it would appear customer service are actively avoiding a conversation, having only delivered half a product. Stating the fact my real name and ‘X’ name don’t match! They’ve had the order number and my details but this is the issue….but they can’t discuss the issue.

[Customer Support Team™ @bandqhelpTeam]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Laura Townsend @NoryTownsend]

@BandQ chasing £339 refund for faulty lawnmower since March. 6 separate convos - every one told us different story. Chased again Friday, told to call back. Call today, latest it’s been refunded on 20th March to PayPal but no refund. Please sort & keep proper log of your calls!

[Customer Support Team™ @bandqhelpTeam]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Kayleigh Newsome @NewsomeKayleigh]

Disappointing that our ac unit order for next day delivery with @BandQ @oneretailgroup has not yet been dispatched and it’s been 2 days. The heatwave was forecast so surely companies can adjust accordingly? Helping our poor 7 month old through this has been difficult enough 😢

[Customer Support Team™ @bandqhelpTeam]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[JAMIE STONEHAM @jamiestonehamuk]

@BandQ You took my money straight away but just received an email that you have cancelled my order and now you are not refunding me straight away and instead telling me to wait 14 days. This is unacceptable! Your error not mine.

[Customer Support Team™ @bandqhelpTeam]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[robert pearson @bobbypearson]

@BandQ @bandq_help only you lot could fuck up !!! Air con unit click and collect but you fucking lose it. Needed while it’s hot. Might take 7 days of holding my money with no air con unit fucking! Helpful never buying from again and give me my money back today

[Customer Support Team™ @bandqhelpTeam]

@ravenofdespair Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Customer Support Team™ @bandqhelpTeam]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Raven of Despair @ravenofdespair]

“Only available online” I was told. Ordered it from their car park from my car. In less than 10 minutes an email to say my item was ready to collect. (From the store I had just been in!) Could one of the many staff there simply have checked the warehouse? @BandQ @bandq_help

[Customer Support Team™ @bandqhelpTeam]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[laur ❤️‍🔥 @loverofrep13]

@bandq_help hi! Please can you take a look at my DM? Thanks

[Customer Support Team™ @bandqhelpTeam]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Samantha Libreri @SamanthaLibreri]

@bandq_help hi there. I’ve a missing delivery and have had no response from customer service about it two days after calling after a long wait to get through. Can you help

[Customer Support Team™ @bandqhelpTeam]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Lee @LeeallenUk]

*WARNING* Be careful buying items via a @BandQ @bandq_help reseller. Despite providing the service and taking the money if there is an issue you will be left high and dry and expected to chase the reseller yourself @carbeth_plants - V bad customer service!!

[Customer Support Team™ @bandqhelpTeam]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[John Kazantzis @jkazantzis]

@BandQ @bandq_help I have sent a DM to your @RepHelpCS account as they also responded. Please do not send this to your usual CS team if they are the same as the caller centre one as they are absolutely useless. I have spent hours on the phone to them and they have failed to resolve my issues

[Customer Support Team™ @bandqhelpTeam]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Kelsey @JugTheKel]

@BandQ why cant I opt in?

[Customer Support Team™ @bandqhelpTeam]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Lou @louandthebrain]

@BandQ thanks for waking me up at 4.53am this morning with a text message telling me that my stuff was ready to collect! WTF you don't even open until 7am 🤬

[Customer Support Team™ @bandqhelpTeam]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Moaning Mini @sheff_shell]

@HillCurly @Wickes Try claiming on a @BandQ @bandq_help guarantee on one of their kitchens… we were told they had stopped selling the kitchen (after 2 years) and all the new range cupboard doors wouldn’t fit ours so cost is another £5k to sort..they are all s**t and only after your money

[Customer Support Team™ @bandqhelpTeam]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Majid @_m4jid_]

is, I bought the exact same item on eBay and received it in just 3 days.

My recommendation: never buy anything from B&Q online shop, and specifically this seller. And just bear in mind, if any issue comes up, don’t expect real support from B&Q either.
@BandQ
@bandq_help

[Customer Support Team™ @bandqhelpTeam]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Ian Jones @scorpio48k]

This is the quality of service I'm receiving from @bandq_help

Doesn't matter who it's been sent to...still haven't had one email or phone call back to me for 4 weeks

[Customer Support Team™ @bandqhelpTeam]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Customer Support Team™ @bandqhelpTeam]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[WebbC @webbstarcharlie]

@BandQ absolutely appalling cx experience today! Order online using a voucher bought specifically for this purchase - said product in stock - happy and very quick to take money - and in 2 mins none in stock. Rang online cx serv and literally could not care less. Disgusted!