What's up with Customer Service @bookingcom?? Lost access to my https://t.co/ldXg8dlm8m account and it seems no one can help me. Advice given: create a new account. (Oh, and don't use the same email address, it's already registered. Sorry 'bout your Genius points)
What gives!!??
@bookingcom Thanks, but not true. The forgot password option sends me an email, yes. But when entering a new password I'm presented with two-factor again... Can I talk to someone about this? Where can I call?
@bookingcom The 'other options' link sends me to a dialog where I need to confirm my phone number. None of my phone numbers (current and previous) are apparently registered on my account. I really appreciate your efforts! But wouldn't it be easier if I spoke to someone on the phone?
@bookingcom Thanks, yes I have tried all those things. My problem is with the two-factor authentication verification code that is sent to my phone: it never gets there. I can't get anywhere without the correct phone number, even though I have the correct username, password and email address.