@AvantiWestCoast@BorisJohnson@RailOmbudsman Apology really isnt good enough because I'm out of pocket!! If she had not said that maybe I could have arranged something else..
@AvantiWestCoast my trip has been ruined.. my mental health has been affected.. working as a nurse and frontline too and we have had this train service add to my anxiety.. how is this fair @BorisJohnson
@AvantiWestCoast@BorisJohnson@RailOmbudsman Theres no point.. we spoke to customer service in india who repeatedly told us we will get refund with charges of £10per ticket.. and we asked her are you sure and she was!!! I think maybe some team training is in order.. as these false promises have been disturbing and stressful
@AvantiWestCoast@BorisJohnson Additionally I have asked for a deadlock letter on monday as a matter of urgency.. can this be sorted urgently please.. the @RailOmbudsman are awaiting!
@AvantiWestCoast@BorisJohnson Ermmm clearly you dont understand! If it was my fault I could understand!!! What I dont understand is how you are ripping me off when I'm restricted to travel!!!! So basically you are saying ur money ur loss.. u r a huge company.. I'm just a mere nurse making ends meet!!!!!!
@AvantiWestCoast@BorisJohnson Also I cant even cancel.. so I dont get no money back either way!!!! This is disgusting!! To think i actually had a fantastic service when i last travelled with u!! N for this to occur is just utterly ridiculous!!!
@AvantiWestCoast@BorisJohnson Additionally, you are saying they r ur standard t&c.. pls tell me what is standard about the current environment??! Its a worldwide pandemic.. people r dying.. I'm a nurse who has worked frontline the WHOLE time!!! All I wanted was a break which I cant and u just want money!!!
@AvantiWestCoast@BorisJohnson So we tried to change our tickets as u have failed to read on my prev tweet.. the charges were £10per ticket and £100 on top for another date.. my original tickets cost £65.. remember we are being advised to only travel with our bubble.. my friend isnt in my bubble!!!!
We are losing money but why aren't @AvantiWestCoast accommodating people who are unable to assist people in tier 2 who are having to cancel but instead these companies are charging us even more than we have paid for our original tickets.. @BorisJohnson
The drama we have had has been unreal.. so theres a national pandemic.. ne guidelines have been set advising us to avoid unnecessary travelling.. and @AvantiWestCoast want to charge us £110 to change tickets.. which includes £20 charge for changing the tickets...
Lets remember the highs and not take out the pain of bowing out on our partners! Domestic violence increases whenever England lose - lets not let that happen this time round