Arghyadeep Basu

Still figuring out.

[Arghyadeep Basu @basuness]

@policybazaar You are wasting your time and customer time. You call incessantly during policy buying and after that vanish. Shame on you guys. Doomed to fail. And this time it’s my sister, I had terrible experience with your guys before. That’s why. Nothing new. @pen5ta

[Arghyadeep Basu @basuness]

As usual @policybazaar again. This time with my sister. she has paid for renewal of her policy last Saturday. Policy is still not live. She is trying since last two days to connect with her concerned person but no one picks up the call! What is this. Is this how you run business?

[Arghyadeep Basu @basuness]

@policybazaar What do you want to follow? Policy is active on HDFC ergo since day one. Your app is not having correct info, nor you guys can figure it out. Lack of common sense absolutely. @pen5ta stop calling yourself a global company with such substandard work ethics!

[Arghyadeep Basu @basuness]

@pen5ta @policybazaar I can very well tag Goldman sachs, dsp and all your investors just to show how woefully bad you treat your customers. Remember we are buying policy because we have to, not because you want us to do. Pls correct your measures @pen5ta @policybazaar

[Arghyadeep Basu @basuness]

Still waiting for your call/ prompt action @pen5ta seriously you need to look into @policybazaar internal working. Especially customer escalation team. Doesn’t feel right tagging you everytime for such small issues.

[Arghyadeep Basu @basuness]

@pen5ta @policybazaar @pen5ta how worthless @policybazaar is, I’ll tell you. Been 6 days. Barring first day, no one called my sister. She renewed policy. Today I saw her policy is active but your hopeless app is still showing it pending and your folks are still figuring out whether it’s active or not

[Arghyadeep Basu @basuness]

@policybazaar DMd you. Pls resolve this asap.

[Arghyadeep Basu @basuness]

@HDFCBank_Cares @HDFC_Bank @nsitharamanoffc @nsitharaman @RBI Still waiting. @HDFCBank_Cares @HDFC_Bank

[Arghyadeep Basu @basuness]

@HDFCBank_Cares @HDFC_Bank I have been trying since past three days to reach out to my relationship manager. But the call is not getting dialled or she is not calling back. Either way it’s very important regarding my debit card. Pls arrange a call asap or help me accordingly.

[Arghyadeep Basu @basuness]

@HDFCBank_Cares @HDFC_Bank @nsitharamanoffc @nsitharamanoffc @nsitharaman @RBI madam/ sir, @HDFC_Bank @HDFCBank_Cares has launched app, RM has on record said to me their app has glitches and she can’t do anything about it. I have debit card issue but we all have savings there. If they talk like this, where will we go?

[Arghyadeep Basu @basuness]

@HDFCBank_Cares @HDFC_Bank @HDFCBank_Cares @HDFC_Bank now coming to the issue. 2 times ur RM said I didn’t apply for card. FYI- I did. But I requested her pls do it on behalf of me. She is not able to do it. You r a big bank but still you can’t do it? Wow! @nsitharamanoffc @nsitharaman @RBI

[Arghyadeep Basu @basuness]

@HDFCBank_Cares @HDFC_Bank @HDFCBank_Cares @HDFC_Bank I got a call from RM an hour back. 1. She is not properly trained. You can’t say, if there is a glitch in app wht can I do? Pls don’t make such ppl as RM. 2. Don’t put RM if they are reachable only for selling loans/ cards. RMs are dedicated for issues.

[Arghyadeep Basu @basuness]

@HDFCBank_Cares @HDFC_Bank I had lost my CCs and DC and had pushed for reissue for cards. One is showing delivered while other is on the way. In reality I have received none. Requesting you to help me asap.

[Arghyadeep Basu @basuness]

@policybazaar @pen5ta @_amitchhabra @pen5ta @_amitchhabra you need to revisit your partnership with SBI and revisit how customer care team is trained. Anyway I am formally wishing for refund of money. Opting out of this mess.

[Arghyadeep Basu @basuness]

Hello @policybazaar as usual. Again knocking on your door. This time for an update on a term insurance policy bought for my wife. You have bunch of untrained guys and partners at your disposal who don’t understand the basic concept of customer management. It’s been 15 days!

[Arghyadeep Basu @basuness]

@policybazaar Got a mail. SBI is again asking for docs. Mr. Dhruv wanted questionnaire. Filled and submitted. Mr. Sundar wanted reports and prescriptions. Submitted. What else you need? Seriously folks I am sure this ain’t going anywhere. Just refund me my money. @pen5ta @_amitchhabra