@BandQ bought a tap from u, it leaked, had to buy another tap to replace leaking tap so I could return the faulty one. Had to call the plumber out twice to fit each tap. As u sold a faulty tap I think u should cover costs of the second plumber visit. DM pls.
@OfficialPLT daughters been waiting 6 weeks for a refund, despite confirmation item has been received by u. Emails keep getting pushed around with no result. Poor service.