Rebecca Ward

Customer Success Manager @handshakr1. Married to a workaholic Heating Engineer and Mum to 2 very cool kids!

[Rebecca Ward @becciwindust]

@marksandspencer I need to speak to someone about a fraudulent transaction

[Rebecca Ward @becciwindust]

@GasSafeRegister trying and failing to sort out my account online. Our business name has changed so trying to set up a new account and the payment pages glitch. No one ever on the the live chat, how do I speak to someone??

[Rebecca Ward @becciwindust]

@ZARA_Care I have DM, can I have an update please

[Rebecca Ward @becciwindust]

@ZARA_Care I have a question question about a refund in store, it hasn’t gone into my bank account

[Rebecca Ward @becciwindust]

@DwrCymru I have a query about my bill for a small office, can someone help please?

[Rebecca Ward @becciwindust]

@BrynCelynnogNYC hi all, I’m Georgias mum

[Rebecca Ward @becciwindust]

@nextofficial what is going on in your warehouse? From last 3 deliveries - 6 pack pants, had only 2 pairs in there, red top was actually someone’s old black top a brand that you dont stock! And today instead of a t shirt, I’ve had a pair of crocs for a toddler!!

[Rebecca Ward @becciwindust]

@RCTCouncil I need to change a company office address for our business rates. I can’t find any link online, thanks

[Rebecca Ward @becciwindust]

@Dominos_UK really bizarre but my friends order was eaten by the delivery driver!!!!! He’s still had no refund or compensation from the store! How do we sort this please?

[Rebecca Ward @becciwindust]

@CostaCoffee is there a way of calling the store direct? I have had a coffee that wasn’t right (smells and tastes of fish)

[Rebecca Ward @becciwindust]

@nestpensions I am so fed up with the rudeness of staff on your live chat. I have phoned, emailed and live chat through my account but I still haven’t had a clear answer. Where can I get help?

[Rebecca Ward @becciwindust]

@PureGym hi, trying to use the save half discount code but it’s not working. Is Talbot green in the offer? Also when is it expected to open?

[Rebecca Ward @becciwindust]

@baxiboilers hi, I need to discuss something. Is it possible to Dm you please?

[Rebecca Ward @becciwindust]

@Thewalkingdad6 @O2 Yea I’ve had another text about overage allowance charges, no upfront costs but my bill is higher than other months. If I used too make data, surely there’s an easier way of explaining it!

[Rebecca Ward @becciwindust]

@O2 I have had a message to say my order on my account has gone through but I haven’t made an order! I can’t see any details about it either other than my bill is going to be £20 higher this month.

[Rebecca Ward @becciwindust]

@SoVeryBritish The food, to be fair, I’d take it from some countries but when Americans claim our food is bad 🤦🏻‍♀️

[Rebecca Ward @becciwindust]

@Hoover_UK @DandG_UK @crumuk @dav1d300965 @HaierEurope So almost a month since my 8 month old tumble dryer stopped working, unpaid days off work, barrage of lies from webchat staff and no closer to even a date for it to be fixed despite paying for extra warranty!!

[Rebecca Ward @becciwindust]

@SoVeryBritish Council pop

[Rebecca Ward @becciwindust]

@RCTCouncil is there somewhere that I can claim for damage caused to my car by a pot hole? Thanks

[Rebecca Ward @becciwindust]

@stradivarius I have a question about a return to store but can’t find the number for the store. Can you help with my query regarding a return pleaee? It’s the Cardiff store. Thanks