Beccy Weeks

Tech | Fitness | Food | Wine | Geek | Views are my own

[Beccy Weeks @beccy_weeks]

@Ocado absolutey #appalling #customerservice #cancelled my xmas delivery to the #SouthWest and asking me to open a new #account with a new #emailaddress add more #payment details #rebook my slot and add a new #order. 15 years ive been a #customer and you treat us like this?

[Beccy Weeks @beccy_weeks]

@virginmedia Wish @virginmedia would communicate with us and give us a date when we will actually get some form of connection

[Beccy Weeks @beccy_weeks]

@virginmedia install date virgin package of 21st May - been waiting patiently us to give us fibre broadband +ultimate TV package - so far got nothing! No internet & continue to run entire work and family lives from a 4G dongle-HELP Or do I need to bite bullet and return to @SkyUK

[Beccy Weeks @beccy_weeks]

@virginmedia We ring or use the chatbot every day, it's an absolute nightmare. Directly impacting our ability to work and our children's ability to connect to online learning during the strike action today

[Beccy Weeks @beccy_weeks]

@virginmedia I was expecting some form of communication

[Beccy Weeks @beccy_weeks]

@virginmedia Yes spoken with them and they sadly said no notes on the account, all the details were left on the VM 🤣🤣🤣

[Beccy Weeks @beccy_weeks]

@virginmedia Thanks, we had a message saying someone had left us a voicemail at 720am yesterday morning but no one could tell us what the voicemail said... this is specifically important because a. We didn't receive a phone call and b. We don't have voicemail configured on our mobiles

[Beccy Weeks @beccy_weeks]

@virginmedia complaint raised - i'll continue to wait for some form of resolution but wont hold my breath - going to be an expensive compensation claim given ive been waiting 44 days already @ >£5 p/day

[Beccy Weeks @beccy_weeks]

@virginmedia I'll keep my fingers crossed that we get a prompt response... they're hasn't been much by way of urgency so far

[Beccy Weeks @beccy_weeks]

@virginmedia Thank you, will raise a complaint

[Beccy Weeks @beccy_weeks]

@virginmedia Last we heard was it was being done today... again

[Beccy Weeks @beccy_weeks]

@virginmedia Not that we've heard, we get told data after date for the work being done. Lack of communication is the worst, how do you expect us to work

[Beccy Weeks @beccy_weeks]

@virginmedia If you could let jweeks know when we're going to get the work done and it actually happens that would be a step in the right direction

[Beccy Weeks @beccy_weeks]

@virginmedia We're at the end of our tether, such a poor new business experience, left @SkyUK after 19 years for this... customer experience is a joke

[Beccy Weeks @beccy_weeks]

@virginmedia Yes we've been given 4 construction dates already, all have passed... no idea when we'll get it .. already at 44 days compensation and counting

[Beccy Weeks @beccy_weeks]

@ManUtd Wish we were... #letdown by @Ticketmaster my mate bought us #tickets for me him and my 11yr old son, only to get an email this morning saying #cantsupply #shockingcustomerservice #gutted #upset #son £900 each for my son first trip to @wembleystadium #fuming

[Beccy Weeks @beccy_weeks]

@Ticketmaster #poor #embarrassing #gutted #11yearold #CarabaoCup @wembleystadium @ManUtd

[Beccy Weeks @beccy_weeks]

@Ticketmaster you should be #ashamed, mate buys 3 tickets for me him and my 11 Yr old son. #CarabaoCup #final and you email today saying can't supply here's a #refund. £900 per #ticket ... one #upset #gutted boy @ManUtd #seasonticketholder

[Beccy Weeks @beccy_weeks]

Fuming @SamsungMobile #phone #notfitforpurpose #zflip3 #avoid at all costs! #crackedscreen on fold #blackdot from heat and they won't repair #complaint @EE #terrible #customerexperience