in a way that makes sure she doesn’t get stranded alone in Beijing for 3 days saying because, since the next flight is with a different airline, “it’s not their problem”. Those were literally their words! Terrible customer service! #AmericanAirlines#checkyoself
@AmericanAir I will avoid using your airline if at all possible in the future. My young friend missed her connecting flight on AA due to ice delay, they rescheduled her incorrectly, and now they will do nothing to work with rescheduling...