Ben Chapman Whiteley

Manchester based creative specialising in upholstery. Follow @whiteleyandco on social media or email [email protected].

[Ben Chapman Whiteley @ben_whiteley]

Hi @AvantiWestCoast, do you know if the 21:39 EUS to MAN will be running? I have an advance ticket so is it valid on any earlier services today? Thanks.

[Ben Chapman Whiteley @ben_whiteley]

@marksandspencer who’s idea was it to redesign the wine, beer and spirits section in your Manchester city centre store to make it worse? The new layout is horrendous and feels awfully cramped.

[Ben Chapman Whiteley @ben_whiteley]

Hi @AvantiWestCoast, can you confirm the delayed 19:33 from Euston is declassified?

[Ben Chapman Whiteley @ben_whiteley]

@banbadmen @jordan80949408 @LushLtd How is the picture of children? The slogan states ‘I ❤️ my trans kid’ - or are you suggesting it’s a teenage parent?

[Ben Chapman Whiteley @ben_whiteley]

@thatsnotmine125 @banbadmen @LushLtd I was about to mention this. The only two slogans mentioning children/youth are 1) from the perspective of a parent/guardian and 2) stating they’re ‘living their truth’. Nothing to don with puberty blockers etc. Its very telling how angry a cardboard cut out can make some people.

[Ben Chapman Whiteley @ben_whiteley]

@AvantiWestCoast Hi, I need to contact you about Delay Repay, however I cannot process via your website as travel ended up over two days. I’ve also been told I would be entitled to further compensation as I had to book a hotel. Is there an email I can make contact via?

[Ben Chapman Whiteley @ben_whiteley]

@AvantiWestCoast Was meant to travel on the 16:35 MAN > EUS > PAD > WSB > BRU on Sunday, but because of various disruption only arrived in BRU at approx 13:45 on Monday. How’s best to claim for this delay as it doesn’t seem straight forward?

[Ben Chapman Whiteley @ben_whiteley]

not to travel at MAN? There’s now a whole trains worth of passengers needing to get on the next train. @AndyBurnhamGM can you please keep pushing to get this company stripped of their contract?

[Ben Chapman Whiteley @ben_whiteley]

Absolute shambles @AvantiWestCoast. None of your staff at MAN had a clue about delay info, then stopped at Nuneaton to load more passengers onto the train. Said train had now terminated at Rugby. I appreciate there’s been adverse weather, but why didn’t you just tell customers

[Ben Chapman Whiteley @ben_whiteley]

Way to Somerset (Paddington to Westbury, Westbury to Bruton), meaning I’ll probably miss my connections. Any idea how you’ll help me?

[Ben Chapman Whiteley @ben_whiteley]

@AvantiWestCoast Hi, can you explain how your station staff don’t know anything? Asked about the 16:35 from MAN and was just told it was delayed with no estimate. Was told it was cancelled while on the train. Now on the 16:55, meaning I’ll probably miss my connection. I’m on my

[Darren Dutton @Darren_Dutton]

The last 14 years

[Jonathan Pie @JonathanPieNews]

Election Special 4: The Conservatives.

[Ben Chapman Whiteley @ben_whiteley]

@rodrigouchoa @TaxScouts Same here, currently at 14 emails.

[Ben Chapman Whiteley @ben_whiteley]

@AvantiWestCoast @DfTstats @RailOmbudsman It’s packed - there aren’t any alternative seats. The hilarious thing is, if peak tickets weren’t so ridiculously expensive, many people onboard would’ve travelled prior to the first off peak, on trains that are no where near as full.

[Ben Chapman Whiteley @ben_whiteley]

Yet another @AvantiWestCoast recently refurbished train with no working power. Why exactly are we paying extortionate train fares for services that are poorly run and maintained @DfTstats @RailOmbudsman? Also, the train is packed but three virtually empty first class coaches?

[Ben Chapman Whiteley @ben_whiteley]

Extremely poor show from @FarrowandBall Chelsea. Just popped in to purchase a current and archive colour fan and they’re out of stock?! Apparently customers keep asking for them but they’ve failed to materialise. Off to @LittleGreene it is!

[Ben Chapman Whiteley @ben_whiteley]

@AvantiWestCoast the 20:15 MAN>EUS is an absolute shambles. Why are people drinking pints in glass and guards are doing nothing? The sooner your contract is ended the better. @DfTstats @Trenitaliano @AndyBurnhamGM @networkrail

[Ben Chapman Whiteley @ben_whiteley]

@Hyperoptic super happy with service and customer for 8yrs but coming up to end of contract. Rang and placed a renewal order, only see online if I’d cancelled and rejoined, my contract would be approx £5 cheaper per month?! Rang back and told you can’t match your own offer?

[Ben Chapman Whiteley @ben_whiteley]

@JohnLewisRetail painfully slow service in Cheadle Place to Eat this morning. 20 minutes to get served when we were only 3rd in the queue plus loads of things not prepared for the day (no cups, lack of hot chocolate for mocha etc). Reminiscent of Victoria Wood’s Two Soups. 🤦🏻‍♂️