Ben Wolf

Recent michigan grad (go blue!), exited corporate america for the startup life. I cook & take mediocre food pics. Back to school fall ‘18 Kenan-Flagler MBA ‘20

[Ben Wolf @benawolf]

@CrateandBarrel is it normal for
Customer support to say “not my problem” and not allowed to return. Told deal with manufacturer for items bought in store unboxed with defects? Dealing with a Jura support team that has gone radio silent on a j10 twin purchase (not insignificant).

[Ben Wolf @benawolf]

@JetBlue That’s “frustrating” A+ for accountability….

[Ben Wolf @benawolf]

@JetBlue left airport Thursday and was told car seat left at point of origin. Now when I log onto baggage search I’m told that you’re still trying to locate it? Which answer is/was right? #help #CustomerExperience #please

[Ben Wolf @benawolf]

@JetBlue Trying to but now the baggage portal keeps crashing….

[Ben Wolf @benawolf]

@JetBlue @JetBlue any update? Have a trip in a week and would like to not have to purchase new items. #help

[Ben Wolf @benawolf]

@JetBlue I have and that’s how I found out it’s now “lost”. When I left the airport talking with the on site staff they knew where the bag was, now it’s gone…

[Ben Wolf @benawolf]

@SouthwestAir on hold and ivr has no estimate for home time. Will I wait 5 min or 5 hours, not the type of roulette customers like playing… delayed without any context… #help #stranded

[Ben Wolf @benawolf]

@sbell021 I can only Imagine what his former coach is thinking…

[Ben Wolf @benawolf]

@EvanMiya Missed as many shots as AZ has made

[Ben Wolf @benawolf]

A week without a response, and still no automated customer feedback survey email. This is closer to Spirit than @united in terms of experience. What assurances are there that the is just an anomaly? @Delta #fail

[Ben Wolf @benawolf]

@Delta since when does “landed” mean stranded on the tarmac. After 1+ hr delay from late arriving plane we’ve been on the tarmac in Boston for 30+ minutes. Please make this make sense. #help #CustomerServiceFail

[Ben Wolf @benawolf]

@Delta Now waiting for bags, who would have thought, customs is more efficient than unloading bags @Delta

[Ben Wolf @benawolf]

@Delta now delayed on tarmac almost as much as delayed flight, pushing 2 hours…. #help

[Ben Wolf @benawolf]

@tferriss Big difference in free vs paid version fyi

[Ben Wolf @benawolf]

@MBonvoyAssist Messaged, looking forward for a response….

[Ben Wolf @benawolf]

@Marriott is it common practice to defraud members? I’ve been trying over a month to get points redeposited from a canceled visit. Support keeps directing to the hotel and the hotel says they have zero jurisdiction with point refunds. support = 🦗. feels like fraud #help

[Ben Wolf @benawolf]

#goodfindstheway or stranded in Denver?

[Ben Wolf @benawolf]

@united tried talking to customer support about connection saver and am being told short connects are an “airport issue” current delayed because of lost bags and have short connection in Denver with no takeoff eta. Can you #help.

[Ben Wolf @benawolf]

Agent I messaged with told me to submit a feedback request and I’d hear back in 14 days, how does that help with a short same day layover?

[Ben Wolf @benawolf]

#update - estimated departure is ~10min in the past, 20 minutes late on a short connection