Ben Chisell

I build products and teams. Built the future of credit analysis technology at OakNorth. Ex-Starling, Amazon and EBay.

[Ben Chisell @benchisell]

@AnneBoden @StarlingBank 🎉 two impressive Starling moments in one day! https://t.co/XAhNnYaidy

[Ben Chisell @benchisell]

@dantley @TaylorLorenz Definitely feels in need of some thoughtful design leadership on the experience and choosing the best optimisation metrics, not just the never-ending pursuit of algorithmic click optimisation.

[Ben Chisell @benchisell]

@bscholl Probably the result of being led by randomly AB testing 1000s of tiny changes than any real product/design leadership. Can’t imagine the number of 10x better designs that have been thrown in the bin due to unfavourable short term AB test results.

[Ben Chisell @benchisell]

@mims @TaylorLorenz @JoannaStern Optimising a product for ad clicks will always destroy the customer experience. The only long term alternatives are ones who can afford to optimise for more thoughtful metrics that are aligned to their mission, not ads.

[Ben Chisell @benchisell]

@johncutlefish My advice: just be curious about development work and ask questions. In my experience engineers love explaining the complexities of their work to PMs who are genuinely interested.

[Joe Thompson @IAmJoeThompson]

I think this is an amazing gesture, the @officiallydale club doctor @bigdrwes has donated a substantial amount to #joekickscancer and has won the bidding to play in my testimonial tomorrow.

@TheChristie #nhs 💙🙌🏽👏🏽👏🏽

Time to shine Doc ✨👀⚽️🔥

[Ben Chisell @benchisell]

@MeganCaywood No chauffeur?

[Ben Chisell @benchisell]

@owencooperuk Congrats. Looks like the dissertation was bound by @stripepress !

[Ben Chisell @benchisell]

Congrats @EdBiden and team @depop.

[TechCrunch @TechCrunch]

Depop, a social app targeting millennial and Gen Z shoppers, bags $62M, passes 13M users https://t.co/IFQyJLu2dh by @ingridlunden

[Ben Chisell @benchisell]

@johncutlefish I find a good filter for the 5/10 ideas is the answer to: “Could I make a good case for pulling people off the most important company objective to do this?” The 8-10s make it through, the rest don’t.

[Ben Chisell @benchisell]

@bigdrwes Nothing like a lecture from Dr Wes to send someone off for a good sleep.

[Jason Del Rey @DelRey]

When Jeff Bezos announced a year ago that Amazon Prime had 100 million members, I had a thought: I don’t know a ton about how Prime came to be.

So over the past year, I’ve tried to find out.

Here’s the story of Amazon Prime, in oral history form.

https://t.co/SMcmxGosKh

[Starling @StarlingBank]

To all our customers who voted for us, we want to say a huge thank you! 🏆

We’re delighted to have won awards for Best British Bank, Best Current Account Provider and Best Business Banking Provider 🎉🙌

From Team Starling - Thank you!!

#BBA2019 #fintech

[Ben Chisell @benchisell]

Really happy to welcome Merian to Starling. Well done to all the @StarlingBank team for their hard work in making this possible! 🚀

[Starling @StarlingBank]

We've got great news to announce this morning. 🎉

https://t.co/t40sGqYUsw

[Ben Chisell @benchisell]

Typical Saturday afternoon checking the Liverpool scores on Ceefax in Dixons on Church St. #302

[Starling @StarlingBank]

Still using Ceefax to check the weather? We thought not - there's an app for that 🌦

We’re on a mission to change the way people pay each other back; no sort code swapping, no awkward chasing texts, no double checking details – just a few taps.

[Ben Chisell @benchisell]

@saeedwkhan Restraint. Be good at saying no, and focus on finishing things before starting something new.

[Ben Chisell @benchisell]

@adamnash Won’t make a difference if no one ever sees the content - neither are particularly great at surfacing the long tail. Only a matter of time before they want a search/recommendation impression quota too.

[Ben Chisell @benchisell]

@giffco “You have to make this about the strategy, not about your whims or ego. The former leads to excellent debate and a meritocracy of ideas.” 👌- IMO, if people don’t know what Product are doing then it’s a lack of writing things down, debating, and making decisions explicitly.

[Ben Chisell @benchisell]

@lissijean And get away from thinking that product management is equivalent to JIRA management.