Ben de la Salle

Founder of ICA Consultancy, Father, Virtual CISO, Board Advisor, Public Speaker. Tweets are my own, unless I’ve retweeted them.

[Ben de la Salle @bendls]

@winedropsclub is by far the biggest scam I have ever come across. Terms hidden in small print. Spin to win that charges you immediately (so you don’t win anything) and once in the club you save £3-5 off retail, which you could usually save in deals.

[Ben de la Salle @bendls]

@CVSGroupPlc I see you are upgrading your Veterinary systems again. Shocked to see yet again (you did it last time you changed systems) the critical flags on my dog’s record have been lost. Last time you prescribe a drug that could have killed him. Glad I checked. Do better.

[Ben de la Salle @bendls]

@ubereats_uk your customer support team aren’t taking the risks allergies and intolerances seriously, how do I formally complain.

[Ben de la Salle @bendls]

@Uber_Support Thank you for refunding the trip. Although there was nothing in the review to say how you would stop this from happening again.

[Ben de la Salle @bendls]

@Uber_Support your driver refused to drop my elderly parents at their door, leaving my dad to walk (he’s disabled). How do I complain?! @Uber

[Ben de la Salle @bendls]

@NHSBSA_OHS I give up. That’s not what I asked. It’s a simple question on how we can send sensitive data to you securely.

[Ben de la Salle @bendls]

@NHSBSA_OHS why are you asking us to email sensitive identification documents to you, ignoring our repeat requests for a secure upload portal or option to password protect as a minimum. Your call centre has seemingly poor security practices that do not protect personal data.

[Ben de la Salle @bendls]

@NHSBSA_OHS Thanks Emma, multiple communications over email asking for advice on this, none has been provided, you’re the first person to mention this. That link is a whole list of policies. Which document should I read to review your recommendation please.

[Ben de la Salle @bendls]

@NHSBSA_OHS Not acceptable. Who has access to that email, a whole contact centre, as multiple people have responded to our requests. Why can’t it at least be password protected? You are not showing due care of personal data. In private industry this practice is not acceptable.

[ICA Consultancy @ica_consultancy]

It’s our birthday! Exciting things ahead.

[Ben de la Salle @bendls]

@AmazonUK + @evri_team =

[Ben de la Salle @bendls]

Spent two weeks on an island, 5G everywhere. Come home to @O2 and can’t get 4G around London.

I really don’t think we will renew our business contracts with them. Who else is good?

[Ben de la Salle @bendls]

Nope still broken. So I don’t know if it’s my kids, the eldest’s doctor, the vet, or my ageing parents calling. Just says Caller Unknown. Awesome service from @O2

[Ben de la Salle @bendls]

@O2 you fix the VVM issue but break caller ID! All comes now coming in as Caller Unknown. Please fix it. Tired of calling in!

[Ben de la Salle @bendls]

@O2 After a couple of weeks, multiple calls, disconnects and contacts, all features back on. Seems O2 disable iPhone bolt on when you upgrade, to another iPhone. Oh and new sim sent was 4G not 5G. Helpful. Why does it have to be so difficult

[Ben de la Salle @bendls]

@O2 can you help get visual voicemail working please. Upgraded phone with you, from iPhone to iPhone and it’s stopped working.

[Ben de la Salle @bendls]

@O2 Really annoyed now. Only upgraded phone yet seems various features have been turned off and need to be re-enabled by O2. What an awful experience. Can’t swap sim over, as they suggested as a fix, as the option doesn’t exist on my online account. Should have moved provider!

[Ben de la Salle @bendls]

@DeliverooHelp @7bone_dive @Deliveroo Also, the refund includes my charitable donation. Well done. I hope you honour what I donated as well?

[Ben de la Salle @bendls]

@7bone_dive and @Deliveroo just delivered an entirely vegan meal to us. £25 of potatoes.

We ordered so much more meat than that.

Customer service is appalling. ”oh well” was the tone of the response.

Customer service should be better. They should be better.

[Ben de la Salle @bendls]

@DeliverooHelp @7bone_dive @Deliveroo I have. They were less than interested. Voided the payment but that’s left us having to reorder from somewhere else. Customer service is defined by resolving issues. You fall short