Can confirm. @IKEAUSA is the absolute worst customer service I’ve ever experienced. First they sold us a couch they didn’t have and told us the day before the scheduled delivery that it wasn’t available, but now it’s been over a month with no refund. Never again.
After spending countless hours on the phone with customer service and being told my refund was “on its way” 4 times now... I still do NOT have my @IKEAUSA refund and it’s been 38 DAYS. 38! That is crazy.