Bernie Reddington

Award winning transport campaigner with a focus on improving access to public transport for visually impaired people

[Flick Williams @flickhwilliams]

York #StationGateway latest. Co-produced seating standard IGNORED. Request to ensure alignment of HVM bollards does not interfere with ability to navigate for those who need tactile paving also IGNORED. Inclusive design effectively abandoned 🤬1/

[Disability News Service @johnpringdns]

The rail sector has been accused of a “scandalous” failure to take advantage of the “rich and important” data from a unique mass public consultation that heard from many tens of thousands of disabled rail passengers.
https://t.co/UxFfLFchLJ

[York Disability Week @YorkDisability]

Rail sector’s ‘scandalous’ failure to use accessible travel data from huge and unique ticket office consultation https://t.co/GYwRoHj9Cn via @johnpringdns

[Mik Scarlet @MikScarlet]

I'm honestly getting sick of places saying "we don't have access as we're a Grade 1 listed building". So is St Paul's & they have amazing access. Shut up using excuses & start making changes. & councils start understanding your legal requirements to support the changes.

[Bernie Reddington @Bernie_Bus]

@flowergirl_lon That sounds like a carbon copy of my daughter's experience too! She was only diagnosed last summer and she is nearly 29!

[Charles Archer @that_stocks_guy]

#ConsumerRightsAct #Currys #KnowYourRights

A rant for @currys, who are currently breaking the law.

Normally I'd let it go, but your customer service is a shitshow and your desire to wash your hands of the faulty items you sell is illegal.

On 10 October 2025, I walked into your Exeter shop and bought a PCSpecialist computer.

This was the birthday present for my 12-year-old.

A present they'd been dropping hints about for months with the subtlety of a child who remains terrible at poker. They'd saved their own pocket money towards it. I topped it up.

It was, genuinely, a lovely moment.

For four months, it was perfect. Homework. Games. The full experience of being 12 in 2025.

On 22 February 2026, four months and 12 days after purchase, it stopped working.

No final farewell.

It just… stopped.

My child sat there pressing the power button with increasing desperation, and nothing happened. The machine that had cost a significant amount of adult money, and a not-insignificant amount of 12-year-old pocket money, was dead.

Fine, I thought.

This is what a receipt is for.

I'll call Currys (the shop I bought it from, with my money, as a birthday present for my child) and they'll sort it.

Your staff told me that my contract wasn't with Currys, and that I should contact the manufacturer.

They also told me to go in-store with the machine to have it looked at.

I went in-store.

The in-store staff told me to call the number I had just called.

I called again.

I was given the phone number for PCSpecialist.

Phone → store → same phone → manufacturer.

A perfect circle of not helping.

A masterpiece of redirection.

If it weren't happening to me, I'd almost admire it.

Now let's talk about the law, because I think someone at Currys may have forgotten it exists.

The Consumer Rights Act 2015 is not a suggestion.

It is extremely clear on this point: when you buy something from a retailer, your legal contract is with that retailer.

Not the brand on the box.

Not the manufacturer.

Not some third party you've never met.

The shop. The one that took your money and handed you a receipt.

Within the first six months of purchase, the law presumes the fault existed at the point of sale.

I don't have to prove the computer was faulty when I bought it. Currys has to prove it wasn't. The burden of proof sits entirely with them.

During this window, I am legally entitled to a repair or a replacement, and if either of those fails, a full refund.

We are currently inside that six-month window. I bought it on 10 October 2025. I complained on 22 February 2026. I am four and a half months in.

The law is not ambiguous about what happens here.

What makes this particularly spectacular is that Currys' own published policy acknowledges the six-month framework.

It is written down on their website. They know the rules.

They have typed them up and put them on the internet.

They are simply hoping that their customers are too tired from the runaround to actually enforce them.

PCSpecialist are entirely blameless in this story. They manufactured a machine.

Currys sold that machine to me.

My dispute is with Currys.

Directing me to PCSpecialist is the retail equivalent of Tesco selling you a gone-off chicken, and when you try to return it, handing you the farmer's phone number.

The farmer didn't sell you the chicken.

You don't have to knock on the farmer's door.

You go back to the supermarket.

This is not a controversial legal position. It is just how shops work.

My 12-year-old has been without their birthday present for a few days now. They have been, I have to say, considerably more gracious about this than I have.

They haven't complained. They've been patient. They are, in this situation, the bigger person — which is a sentence I never expected to write about a primary school leaver, but here we are.

They shouldn't have to be patient. They should just have a working computer.

So this is where we are, @currys.

I know my rights under the Consumer Rights Act 2015.

But before I go down the small claims court route, and start contacting every journalist in my network on a slow news day, I am giving you the opportunity to do the right thing, in the hope that public accountability is more efficient than your customer service helpline.

A child saved their pocket money for this. Sort it out.

[Mik Scarlet @MikScarlet]

So this morning I attempt to order tickets for @numanofficial at the Palace Bowl but the venue insists on a @nimbusdis Card. No route to apply without one. That's why disabled people are so annoyed. This IS illegal. It can be A route but not the ONLY route. So no Numan for me.

[Inclusion London @InclusionLondon]

Travelling with confidence looks different for all of us, and reliable staff assistance plays a vital role.
We are very concerned that if TfL took away ticket offices, it would be harder for Disabled people to get the assistance we need.

Read the full story 👇

[carys @blindandb0ujee]

The Nimbus Access Card is a scam created by a company who take advantage of people’s ignorance of the law.

[Rachel A-S @Chuffin_ell]

@yorkbarbican Requiring a paid Nimbus Access Card £15 to view/book accessible seating is exclusionary

Non-disabled customers do not have to buy a card to access tickets

Accessibility cannot be conditional on payment or membership. This is not a legal requirement under the Equality Act 2010.

[Bernie Reddington @Bernie_Bus]

@RMTunion No, no, no, no, no, no! I am blind and rely totally on the assistance and support of Train managers.

[Bernie Reddington @Bernie_Bus]

@KathsSpace Have exactly the same problem! Very awkward! Social gatherings quickly drain My social and mental batteries!

[Bernie Reddington @Bernie_Bus]

@FoxNikkiFox @lisareality1 @BBC And why the hell should you have to justify this Nicky! 😔

[BBC Shropshire @BBCShropshire]

❌ Buses will not be stopping at Shrewsbury train station's floating bus stop due to safety concerns.

READ MORE:
📲https://t.co/rpcmXK6NJT

[Flick Williams @flickhwilliams]

I’ve shared the access refusal data with the Press. First left 140 wheelchair users at the side of the road in 9 months, but never mind hey, that’s apparently only 0.001% of journeys so let’s console ourselves with that 🙄 First is an operator with an attitude problem 🧵

[Bernie Reddington @Bernie_Bus]

@Big_Slove @HLTCO My very favourite Kenny McLean moment! 🥳

[Bernie Reddington @Bernie_Bus]

@MikScarlet Or are DeafBlind.

[Bernie Reddington @Bernie_Bus]

Sponsor GWR Please Reliably Staff Yeovil Pen Mill Station And Provide Cover Staff When Necessary · https://t.co/c6hjZwAMKT https://t.co/ajbeJwxhvg

[Katie Amess @KatieAmess]

‼️Reminder: It is now MORE THAN 6 MONTHS since my mother and I met with Sir Keir Starmer and Yvette Cooper at No 10 with our team, seeking a public inquiry into my father’s murder. They REFUSED to do that and instead urged us to work with Lord Anderson who was going to do a further review of all the previous reviews into what happened. Reluctantly, we agreed and Sir Keir assured us that he would meet with us again if Lord Anderson was not able to answer the long list of questions we still had as a family. Sure enough, he wasn’t able to help us. His report was published in July and my team wrote IMMEDIATELY to Sir Keir and the Home Secretary setting out all the unanswered questions, requesting that further promised meeting, and repeating our call for an inquiry. That was almost three months ago and there has been TOTAL RADIO SILENCE since then despite repeated chasing.

My family and I are becoming increasingly frustrated and upset with this government and it is now beginning to feel like they are trampling on my father’s grave. He was a good kind man who stood up for right V wrong and worked with everyone, even those who disagreed with him. He went to work the day he was killed, to help his constituents. That was his only crime.
My family and I are also becoming increasingly concerned about the tone of political and public discourse and have noted that Sir Keir himself is now using language towards other politicians which my father would have been completely against. He should be focusing instead on helping people and keeping them safe.

My family and I are not going away. He needs to understand that. We are entitled to answers as to why my father was allowed to be killed by someone known to the authorities. A public inquiry is the only way forward, not only for us but in the interests of public safety too. My mother and I are writing to him again shortly.

@keir_starmer @raddseiger
#justice4SirDavid

[Bernie Reddington @Bernie_Bus]

Train manager Veronica and catering manager Peter both absolutely fabulously helpful and kind on the 15:03 @GWR service to Plymouth this afternoon! travelling as a blind person so stressful, so thoughtfulness like this makes it so much easier and achievable! thank you!