Bertie's mum

Mum to 4 (2 dogs and 2 cats). Big HP fan. Lover of books, walks, animals and beautiful shoes.

[Bertie's mum @bertandstansmum]

@7765478B No thanks. I want the actual company to sort it

[Bertie's mum @bertandstansmum]

@bookingcom are you ever going to deal with my complaint? Or are you just going to ignore it?

[Bertie's mum @bertandstansmum]

@EastMidRailway Hi your doors are locked at Derby Railway Station and no one can get in for the last train home. Can you sort this please?

[Bertie's mum @bertandstansmum]

@fesshole Gosh! This is heartbreaking

[Bertie's mum @bertandstansmum]

@AllisonPearson In fact in most places they are longer

[Bertie's mum @bertandstansmum]

@AllisonPearson In most other European countries, that have much longer holidays

[Bertie's mum @bertandstansmum]

@LloydsBank I've been the victim of fraud thanks to @bookingcom. I contacted you in June about it. It was all sorted, or so I thought, and now I've found you've taken the payment from me. No phone call, no email, nothing. @bookingcom are 'investigating' but ignoring any proof

[Bertie's mum @bertandstansmum]

the data you hold on me, including all bookings made under my account. I will be contacting all the appropriate people to deal with this, including any ombudsman. 3/

[Bertie's mum @bertandstansmum]

@bookingcom I've still yet to hear anything back from any of your departments. I know that I have still not reached the 15 day limit; however, I have checked my bank account to find that I have been charged the full amount by thr fraud department which means that you have 1/

[Bertie's mum @bertandstansmum]

either not complied and worked with my bank to prove it wasn't me, or you have lied to them and said it was me. To state that I am angry is a huge understatement. I am now raising a full complaint with you. I would like a full subject accessed request carried out with all 2/

[Bertie's mum @bertandstansmum]

And they also did nothing. On numerous occasions I have tried to contact you via the messaging on your app, but again had no reply. Please can you at least contact me. I have the man's name and address and you have his email. I'd like this sorted now please. 2/2

[Bertie's mum @bertandstansmum]

@bookingcom Last Friday I spoke to someone in Customer Services after my account was hacked and someone booked a 3 night stay in Dubai using my bank account. I was told I was going to be called back. As yet, I am still waiting for that call. I contacted the apartment 1/2

[Bertie's mum @bertandstansmum]

@Matalan How am I meant to send you a DM when you haven't got the envelope??

[Bertie's mum @bertandstansmum]

@Matalan can you explain to me please why when you've sent me an incorrect order you can't replace the goods with the correct items?

[Bertie's mum @bertandstansmum]

@PhilipPullman @davidvance An excellent response

[Bertie's mum @bertandstansmum]

@nectar I've already messaged and we got nowhere. Just told you'd investigate and since then have heard nothing and not got our points back.

[Bertie's mum @bertandstansmum]

@nectar How can someone steal our points, we report it; you lock us out of our account and just tell us that you'll investigate and get back to us? You haven't got back to us and we haven't got our points back

[Bertie's mum @bertandstansmum]

@wweisawesome123 Hey

[Bertie's mum @bertandstansmum]

@Sainsburys_Bank I've emailed you twice regarding my dual insurance form that you've not passed on to @HalifaxBank. Please can you get this sorted for me asap

[Bertie's mum @bertandstansmum]

@nectar Why have you got such a high level of security that my husband can't get someone to talk to him yet not a high enough level of security to prevent someone stealing all our points?

[Bertie's mum @bertandstansmum]

@nectar Someone has been spending my nectar point cards. I had an email from you stating that some had been spent, then when I check on my nectar app it showed that some had been spent. Can you advise me about what to do please?