Beth Ard

Feeding an insatiable inquiry of what's next for CX. Craving creative multi-disciplinary discourse on the evolving human experience and its impact to business.

[Beth Ard @bethardCX]

Thank you to @malloryweggeman for speaking with our Chief Diversity Officer India Sylvester #CXDay, your story is so inspirational, particularly as we look to embrace empathy, inclusion and belonging #lumentechnologies #customerexperience #GlobalDiversityAwareness month

[Lumen @lumentechco]

We all know what it’s like to be a customer, but only a proud few know what it’s like to build the customer experience. We greatly appreciate the professionals who continue to listen and take action to provide amazing customer experiences. Happy #CXDay from all of us at Lumen!

[Beth Ard @bethardCX]

Celebrating CX Day @lumentechco and really digging into Empathy- a key element of a worldclass experience #CXDay2021

https://t.co/bFzK5PvUvA

[Beth Ard @bethardCX]

Time for change @USAGym Karolyi, Nassar, and now this with @Simone_Biles Clearly a history of not taking care of our national treasure athletes physically or emotionally over decades. It’s time to step up and be accountable.

[Beth Ard @bethardCX]

Looking forward to our first #Lumen Customer Advisory Board insights- these Industry leaders help us improve #cx and drive our platform #innovation

[Beth Ard @bethardCX]

@mikiebarb @ilyseh Thank you for covering this. Yes its depressing. NARAL clearly in denial on what it takes to win. We don't have a majority in court or the law to protect women's rights. Thats the only place a majority matters.

[Beth Ard @bethardCX]

Good not agree more with these insights #HiWorld20 #CX

[UserTesting @usertesting]

Today at #HiWorld20 #UserTesting CEO @apmacmillan & Chief Insights Officer @janelle_estes shared the top trends they're seeing from customers. https://t.co/K7HREJItmc

[Crystal L McDermott @crysllewis]

TIL from the @usertesting #CommUnity:#HiWorld20 👋 Our annual conference for experience professionals in research, design, product, and marketing is going virtual. Join us for Human Insight World Oct 12-14. https://t.co/rdSbjOkvQg

[Beth Ard @bethardCX]

Thanks to Andy Macmillan for the opportunity to chat about our shared passion for deriving Human Insights @usertesting as a guide for CX Culture Change at #HiWorld20 #CX @apmacmillan

[Beth Ard @bethardCX]

.@nrmehta, CEO of @gainsighthq, was the keynote speaker for the @Lumentechco #CXWeek celebration. He shared his insights about the Customer Success business model is how we execute to drive #cx. #LumenCX #CXDay2020

[Beth Ard @bethardCX]

Thank you @Qualtrics @JamesKillianPHD @gheffo for the very insightful views on EX from a team that has been there done that! Looking forward to learn more about how you crack the code on Inclusion testing #CXDay2020 #lumenCX

[Beth Ard @bethardCX]

Great session highlighting the value of fielding customer research fast @usertesting platform. Lots of good learnings at Lumen CX Week where we are celebrating developing customer-led experiences. #LumenCX #CXDay2020

[Beth Ard @bethardCX]

Thanks @IBM and @justinablett for your amazing support of CX Week #CXDay2020 #LumenCX. Great conversation about how to create compelling digital experiences with real business outcomes.

[Beth Ard @bethardCX]

At @Lumentecho, we are committed to a human-first approach to tech. @LaurindaPang shares how we have transformed to supply digital solutions to support our client’s data needs. #LumenCX https://t.co/5DEHkADs4n #cXDay https://t.co/N2Lvn8exCW

[Beth Ard @bethardCX]

Just finished our kick-off call for #CXDay2020. We're excited to celebrate with a whole week of informative and exciting sessions. #LumenCX

[Beth Ard @bethardCX]

Thanks all of you for joining us. Great to chat with #CXPros. Happy CX Day! #CXDay #CCXP #LumenCX #LumenCX

[Beth Ard @bethardCX]

@lijahogan @lumentechco @usertesting A10- Love this! Absolutely. #CXDay #CCXP #LumenCX

[Beth Ard @bethardCX]

A10 You can do better than that my friend! @LukeWilliamsCX

[Jen Sanning @jensanning]

@lumentechco A9. Winning leaders use tech and innovation to grow companies to 3.5 times avg. How? They prioritize disruptive change like business model pivots and focus on CX and EX. They have culture of risk taking to create customer value. They adapt to future customer needs. #lumencx

[Beth Ard @bethardCX]

Q10. We’re going big @Lumen with a week-long celebration of our customers & employees who deliver amazing #CX and #EX globally. We have events with customers, Industry experts, demos, gamification & more Via a virtual conference platform. Super excited. #CXDay #CCXP #LumenCX