Beth Johnson

[Beth Johnson @bethj136]

@Se_Railway The 2015 from charring cross was cancelled to Hastings. Can you hold the 2024 until the 2020 from charring cross arrives at London Bridge 2027 so that people can make that train on platform 8 please

[Beth Johnson @bethj136]

@homeprotect_uk I have still not heard! I will just keep messaging you everyday and I’m now going to financial ombudsman.

[Beth Johnson @bethj136]

@homeprotect_uk I have received two responses to my complaints, but the details are inaccurate. I need to speak to the team. They don’t make contact, do not return calls and do not respond to emails. I am at breaking point with all of this. Please help.

[Beth Johnson @bethj136]

@homeprotect_uk I called yesterday, I’ve called today no one will speak. They arrange callbacks that never happen. Now you said someone will call me. NO ONE has called me. I am waiting! How do I escalate this further as I need to discuss the inaccuracies and my case.

[Beth Johnson @bethj136]

@homeprotect_uk I have done that already, I have called snd have beeb told a manager would call within 24 hours they did not! I have been told my customer complaint officer would call, they have not! What sort of service is this? Can I not DM you my details now????

[Beth Johnson @bethj136]

@homeprotect_uk Please can you come back to me

[Beth Johnson @bethj136]

@homeprotect_uk It will not let me DM you. How do I do this.

[Beth Johnson @bethj136]

@hubhotels I’ve raised a complaint re a stay in Westminster last week. I have emailed you but not received an acknowledgment or response.

[Beth Johnson @bethj136]

@homeprotect_uk Good morning. I have not heard back from Customer Relations following an initial acknowledgement. Diana is dealing with it, but I is not responding to me. Please help? My insurance renews today at the 300% increase. I now need to take this to the financial ombudsman.

[Beth Johnson @bethj136]

@homeprotect_uk I have had a 300% increase in my insurance premium. I am tied in with you and cannot leave as I have had a claim which has taken 18 months so far. It’s a joke. I have raised a complaint and have had no response. I will now take this further. Please respond

[Beth Johnson @bethj136]

@homeprotect_uk Ive still not heard a thing? This is a terrible service.

[Beth Johnson @bethj136]

@homeprotect_uk When will I receive a response? I have already raised the complaint twice.

[Beth Johnson @bethj136]

@StagecoachSE what happened to the 95 bus through Catsfield to Bexhill this morning? This is a college bus

[Beth Johnson @bethj136]

@homeprotect_uk I have been waiting for a payment for some time. I have chased up numerous times. I was promised a callback or update and this has been ignored. Just really poor service.

[Beth Johnson @bethj136]

@homeprotect_uk I have responded to you. You have not dealt with the actual problem! You have not discussed or offered to discuss. You have made assumptions. Please take the time to speak to me to understand. I am so distressed with this situation. It has made me ill.

[Beth Johnson @bethj136]

@homeprotect_uk you provide the worst service I have ever experienced. You lie, create confusion, don’t speak to each other, fail to support your customers and fail to keep promises.

[Beth Johnson @bethj136]

@homeprotect_uk I emailed as requested, sending my complaint again. You have done nothing with this. No contact has been made, Nothing has been done to help resolve this. Such a poor service. No respect for your customers at all. Other tweets confirm this is a common occurrence.

[Beth Johnson @bethj136]

@homeprotect_uk I will do this, but I have no faith and have escalated this now more that 8 times. I am waiting for a manager callback that hasn’t happened as promised. I have decided to take this to the media and FOS.

[Beth Johnson @bethj136]

@TheAA_UK my husband has broken down, he can’t call you as your phone is die. And he can’t use the app as he is getting an error. Please help

[Beth Johnson @bethj136]

@edfenergy you are not even responding to my tweets! Please can you help with my questions.