Bethany

[Bethany @bethpt27]

@TUIUK Forced into a last-minute hotel change in Sardinia. Your agent promised it was “10 mins away.” It was isolated & cost £500 in taxis/food. Now I'm back, your phone reps are verbally refusing compensation & won't put it in writing! Appalling.

[Bethany @bethpt27]

@TUIUK @TUIUK I am already back from the holiday. I used the app while there and was told to claim my £500 out-of-pocket expenses when I got back. Now your phone team has verbally refused to compensate me and won't put it in writing. Please DM me so a manager can sort this.

[Bethany @bethpt27]

@TUIUK Forced into a last-minute hotel change in Sardinia. Your agent promised it was “10 mins away.” It was completely isolated and cost me £500 in forced taxi/food costs. Now your phone reps are verbally refusing compensation and won't put it in writing! Appalling.