Michael Graef

Accidental water utility communicator and #CustomerExperience crusader. Unapologetic exposer of elephants in the room. *trek GT *wars #BeHelpful #CustServ #cx

[Michael Graef @bettervideo]

Great prank, @SASOLIDWASTE ! You almost got me! But really, when IS brush pickup? Cuz only a sadistic a-hole would make it the day after #fathersday  @cosagov

[Michael Graef @bettervideo]

@Ragdoll_Inc Ugh. We're all doomed. 🤮🤮🤮

[Michael Graef @bettervideo]

@Ragdoll_Inc Thanks for the signal boost, old friend. Hope things are going well in your world. Still living where they actually have winter? 🌨️🥶🌨️

[Michael Graef @bettervideo]

What was advertised vs what was delivered. Sorry, @HEB and @Favor. You've seldom let me down before but you're definitely off your #ValentinesDay flower game. 💔

[Michael Graef @bettervideo]

@KABBFOX29 Lawns are dormant in February. They're supposed to be brown. 🤦

[Michael Graef @bettervideo]

@HEB Thanks for the update. Knowing there was no health concern is important. You should really have that info on your website so it can be easily found. Otherwise customers make up their own conclusions. 👍✌️

[Michael Graef @bettervideo]

But no public-facing info about the reason or remedy for the oatmeal #recall? Come on, @HEB. You're better than this. 🫤

[H-E-B @HEB]

@bp_penguin Hi, Meg. There was a recall on HEB & HEB Organics Oatmeal on 12/26. As of now, we have no ETA on when this product will return to our shelves.

[Michael Graef @bettervideo]

@SanAntonio311 Not sure what's up with your I.T. situation, but neither your app verification codes nor your website password reset are working properly. I'm not in a place where I can voice call. So I guess I'm just out of luck. 😞

[Michael Graef @bettervideo]

@ATT I'm following you if you want to message me.

[Michael Graef @bettervideo]

So @att was supposed to come out to troubleshoot a service outage for a POTS land line. I come home to this screwed to the middle of the kitchen wall at eye level. Who thinks that's an acceptable installation? And equipmt that was neither asked for nor authorized ? @ATTHelp

[Michael Graef @bettervideo]

If you're a @startrek fan you absolutely need to see the latest @thedconchamber featuring @christinachongx. Her story from childhood to Trek is incredible, and her Shatner-esque energy is contagious. Even jaded @ConnorTrinneer & @idomknow were smitten! 🥰 https://t.co/JASlgSdP3x

[Michael Graef @bettervideo]

@HEB Thanks for the speedy reply. I've already messaged your customer care team, so no need to duplicate. But just wanted to get this on your radar in a different way so maybe it will eventually be addressed with drivers in general, not just case by case. 👍✌️

[Michael Graef @bettervideo]

Come on, @heb, you're better than this. Your @Favor drivers deliver my sushi upside down almost every time. (And often forget the chopsticks.) Not a great customer experience. 😕 #cx

[Michael Graef @bettervideo]

@NEOGOV Looks like your https://t.co/gua4uHNW6A RSS feed is down. You got somebody working on that? 🤔🙂

[Michael Graef @bettervideo]

So Gilbert Manhandle on @StarTrekOnPPlus #LowerDecks? Are you kidding me? That, and the "floor polisher" speeder has got to be a direct reference to @MST3K Space Mutiny. Prove me wrong, @MikeMcMahanTM @TrondyNewman @JackQuaid92

[Michael Graef @bettervideo]

@AAASoCal So how exactly does one " clear cookies" and "close tabs" in your app? The site fails to load regularly in both browser and app on multiple devices. The problem is clearly not cookies and tabs. 🫤

[Michael Graef @bettervideo]

@AAACares Your website and app nag me endlessly to "go paperless." Also endlessly: this screen hanging when I try to do anything on your website or app:

[Michael Graef @bettervideo]

@HEB Nah, we're good. I did notice some of the other ready to eat items use a hinged lid that only needs to be sealed on one side. So if they recently changed the salad containers, it's an honest oversight. ✌️

[Michael Graef @bettervideo]

Seriously, @HEB -- what's the deal with NOT sealing your salad containers on both sides? "Pre-opened for your convenience"? Not a one-off either. Happens regularly. 🫤

[Michael Graef @bettervideo]

@HEB Lincoln Heights (Broadway at Basse) 🙂