Belen

[Belen @bgarvic]

@SixtRentACar Appalling experience with this company two years in a row. Whilst they provide amazing cars (you also pay premium prices to rent from them compared to others), they claim damages to the car that we have 100% not done if you take third party insurance. Stay way clear

[Belen @bgarvic]

Never again @Budget After some years thinking you were great, we had the worst experience. Be warned, the worst customer service: no car, a holiday ruined, no refund an the most ridiculous reasons. That is if you can get hold of them. AVOID!

[Belen @bgarvic]

We are spending this afternoon sharing our passion for quality improvement with GP practices across Bath. We had fun testing the model for improvement with a coin exercise @RUHCoachHouse @CaraCBCEO @SethiSimon

[Belen @bgarvic]

@jessann_taylor Happy anniversary. Certainly a brilliant team xxx

[Helen Bevan @HelenBevan]

Facing up to & embracing uncertainty is an important & learnable leadership skill. To build "uncertainty ability": 1) Reframe perspective 2) Prepare to face unknowns 3) Take action rather than obsessing about risk 4) Practice self-care:
https://t.co/v2sfkKQC9r V @IEDP_Knowledge

[RUH Coach House @RUHCoachHouse]

The purpose of Go & See walks are to allow managers and leaders to observe the actual work process, engage with employees, gain knowledge about the process, and explore opportunities for continuous improvement. @ODteam_ruh @RUHStaff

[Helen Bevan @HelenBevan]

I quote this proverb more than any other: "trust arrives on a tortoise & leaves on a horse". Trust has to be built/earned. It can take a very long time. Yet one or two instances that betray trust can quickly ruin a trusting relationship. See @simongterry https://t.co/IKLhDd5yMa

[RUH Coach House @RUHCoachHouse]

Research shows the effectiveness of ‘Leading with Humility’: Humble leaders have more influence, they attract better people, and they earn more confidence, respect and loyalty than those who rely upon ego and power.

[RUH Coach House @RUHCoachHouse]

In any improvement project, you have to aim BIG but start small. Testing is vital in healthcare because it helps you understand what works and what doesn't, minimising the risks and negative effects. @RUHBath @RUHStaff

[RUH Coach House @RUHCoachHouse]

In our Leading for Change training we are talking about compassionate leadership. Research shows that this has wide-ranging benefits for both staff and organisations. #weimprovetogether
You can access the full article on https://t.co/dXyBJ2yFK2

[RUH Coach House @RUHCoachHouse]

Does a leader need to be compassionate?

[RUH Coach House @RUHCoachHouse]

And we're off! Excited to be re-launching Improving Together at the RUH with our first welcome session for staff. Come and join us!

[Laura Andrews @andrews_laurak]

Second meeting to our exciting adventure of whiteboards. An interactive and productive session with a multidisciplinary team approach. @RUHBath @CaraCBCEO @Antonialynch @SethiSimon @LidgettSarah1 @jomiller42 @bgarvic @neets1we @ScottBuxton_1 #improvingpatientexperience

[Belen @bgarvic]

@e_bakergaunt Absolutely disgusting

[Belen @bgarvic]

@Sarah_Gaunt90 @e_bakergaunt Wow, it does look wild!

[Belen @bgarvic]

@Sarah_Gaunt90 Lovely!

[Belen @bgarvic]

@RaechelHarper Same here!

[Belen @bgarvic]

@HelenBevantemp @GreaterGoodSC @rosielhunt @SonyaWallbank @SussexLouiseP @KathrynPerera @karas01 @BevMatthewsRN So very true

[RUH Coach House @RUHCoachHouse]

The Coach House helped facilitate another successful Rapid Improvement Event for Outpatients yesterday with 70 multidisciplinary staff and also 3 patient reps. Ideas were shared to focus on the opportunities to improve outpatient pathways and reduce waiting times. #RUHtogether