Brian Hendrick

Lead Service Designer at the Canadian Digital Service.

[SDN Academy @SDNacademy]

#SD events: There are several design challenges that exist within the #publicsector. Make sure you don't miss this SDN Academy Masterclass by Canadian Digital Service (@CDS_GC) to learn more about #Service mapping & the opportunities it poses for change. https://t.co/f9E55y0IEn

[sam @samsadasivan]

👋👋 Hey creative people!

@bhndrck and I will be doing a workshop on how to create multichannel service maps at the @SDNetwork conference next month! 🤠🤙Check out more awesome classes here: https://t.co/abACaRmB7X #SDGC19 #GCDigital

[Brian Hendrick @bhndrck]

Super interesting session from @puzzlesthewill director of @FullFact about how to overcome misinformation and build trust within a post-truth society. #UnderstandingBritain

[Justice Digital @Justice_Digital]

We're working across departmental boundaries to provide users with the end to end service they need. Read about the work we've been doing with @HODigital content designers to improve information for victims of serious crimes in our latest blog post: https://t.co/vwYE0QGLvW

[Nesta @nesta_uk]

Digital innovation could reinvigorate government more easily & quickly than you think: Could successful startups be the perfect case study? @ReadieEU https://t.co/FeMzU669qM

[Brian Hendrick @bhndrck]

Super proud to be part of @Justice_Digital's Prisoner Money service team! Read the recently published blog about the work we are doing https://t.co/GXyaTyGwvE

Excited to contribute to further service innovation for HMPPS in 2018! #servicedesign #govdesign

[Brian Hendrick @bhndrck]

@PattonDana @GOVUK Thank you Dana, @s_floresco and @ONgov #ServiceDesign community for having me! It was amazing to hear about all the progress being made in digital government and share best practices.

[Brian Hendrick @bhndrck]

@timpaul @ignaciaorellana Well done! It was an honour to attend and participate in yesterday's workshop. Look forward to seeing the progress in 2018 🙌

[GDS @GDSTeam]

250 people from 37 countries have joined the international #govdesign community. Find out more about the community and how you can get involved if you work in design, content, user research or accessibility in any government across the world: https://t.co/3LKlrz7lHZ

[Brian Hendrick @bhndrck]

happy to see my home province is applying agile and user-centred approaches to deliver public services. Good service design practices are essential for improving citizens' experience dealing with government.

https://t.co/iwcQSRXDV6

👍 well done @OnGov

#ServiceDesign #GovDesign

[Brian Hendrick @bhndrck]

New blogpost from PolicyLabUK

Designing workshops for everyone

https://t.co/O0iER95k7d

[Brian Hendrick @bhndrck]

@AndreaSiodmok This sounds great! How do I sign up? 😀📝

[Brian Hendrick @bhndrck]

@cgovias Enjoy having a butter tart instead

🇨🇦🇨🇦🇨🇦 🍁🍁🍁

[Brian Hendrick @bhndrck]

I think the main cause of failure in delivering well designed and user-centred public services is that this tactic is forgotten or ignored.

Thank you @NYCOpportunity for sharing this simple but essential advice

#ServiceDesign #CivicDesign #GovDesign https://t.co/sE1zTJYXga

[NYC Opportunity @NYCOpportunity]

#CivicDesign Tactic of the Day: Talk with people. Get to know the people who use, deliver and govern your service. It can go a long way. https://t.co/MeBwMuPuWu

[OpenIDEO @OpenIDEO]

Love #designthinking? Check out this resource list to get an in-depth introduction to the methodology: https://t.co/TMB3rTN92h

[Brian Hendrick @bhndrck]

Great animated video by @TED_ED on #DunningKrugerEffect https://t.co/4JxmWV5paX

Bertrand Russell: "One of the painful things about our time is that those who feel certainty are stupid, and those with any imagination and understanding are filled with doubt and indecision."

[Royal Society of Arts @theRSAorg]

72% of CVs in the US are not seen by human eyes. Can algorithms help create a fairer, less biased workplace?
https://t.co/1FZKhmclOx