Birendra

[Birendra @birendra_11]

@JioCare Finally got the connection after personally following up with the technician.
@JioCare has become today's BSNL.

[Birendra @birendra_11]

@JioCare I applied for a Jio Fiber connection on 22nd May, got a call instantly for payment. But since then, I have been chasing for installation, but no one is responding or visiting. Several timelines have passed, what kind of service is this???

[Birendra @birendra_11]

@JioCare @JioCare Your team is working since last 4 days, yet I haven't got the connection. Kindly cancel my order.

[Birendra @birendra_11]

@JioCare @JioCare Why haven't you cancelled my order yet? There has been no progress in past two days.

[Birendra @birendra_11]

@JioCare There is no point of that now. I got the impression of your service in my area and would not want to continue. Please cancel my order and provide refund.

[Birendra @birendra_11]

@KMistr @JioCare ...validity and data, and apply for a new connection at new address. Completely ridiculous. (2/2)

[Birendra @birendra_11]

@KMistr @JioCare Yeah, they have become worst. The service was fine at my previous address, that's why thought of getting it at my new address.
One more thing I got to know is that you can no longer relocate your existing jio fiber. They are forcing the customer to forfeit their remaining...(1/2)

[Birendra @birendra_11]

@JioCare I have decided not to continue with Jio Fiber connection and it's evident that your team is incapable of providing quality service in my area.
Kindly cancel my order and refund the amount I paid.

[Birendra @birendra_11]

@JioCare Every morning I get a message about different technician being assigned, and soon after that, he stops responding.
If this is the way you treat your new connection customers, then how can I trust with any other complaints post getting connection.

[Birendra @birendra_11]

@SMFGIndia You replied to me that you would reach out as soon as possible, which I am still waiting for.

[Birendra @birendra_11]

@SMFGIndia has the worst process for loan foreclosure. Haven't seen such delay in foreclosure processing by any NBFC. Even when they commit 6 days for this process, I am yet to get an update even after 10 days. They seem to have gone deaf on my emails and phonecalls.

[Birendra @birendra_11]

@SMFGIndia Shared over DM.

[Birendra @birendra_11]

@zeptocares Try again on the same number.

[Birendra @birendra_11]

@ZeptoNow What kind of deceptive policies are you having about replacement. You product page clearly says "7 days replacement", but the customer care guy over email is saying that I should have reached out within 3 days?

[Birendra @birendra_11]

@zeptocares I have provided the details.

[Birendra @birendra_11]

@zeptocares This link is not taking me anywhere.

[Birendra @birendra_11]

(3/3)..even when it was clearly visible in the pics. They expect me to wait before eating the food, which was already delivered late, for the dumb AI to give me an option to report the issue.

[Birendra @birendra_11]

@zomato customer care is getting dumber day by day, specially after the introduction of AI in their chat support. You can only select one of the options in chat window, instead of writing in clear words. I wanted to report a food spillage issue...(1/3).

[Birendra @birendra_11]

(2/3)..but couldn't do it as I was not getting that option in chat bcz delivery guy didn't mark the order as delivered. So I took the pics.
I got the option only after 20 mins, when he marked it as delivered. And then, the AI support asked me to share a video of spillage...