Brian Koma

Customer Experience, Voice of the Customer expert

[Brian Koma @bkoma]

Why you’re probably doing #digital #feedback wrong—join me + @OpinionLab for 4/20 webinar @ 1 ET https://t.co/dR9BGv8Ev4 @Verint #cx

[Brian Koma @bkoma]

Join me and @rstrohmenger at 2 p.m. ET for our webinar on how to measure revenue impact of CX. https://t.co/xGFjP70UuY @Verint @Forrester

[Brian Koma @bkoma]

Join my #Verint webinar with @rstrohmenger 4/6 @ 2pm ET on proving the revenue impact of CX: https://t.co/X49mfjUQtY. #Verint #Forrester

[Brian Koma @bkoma]

Went to Smithsonian Udvar-Hazy IMAX for Rogue 1 today. Paid for a 3D ticket and 3D was broken. Ugh. #CustomerExperienceFail

[Brian Koma @bkoma]

Verint just announced groundbreaking partnership to bring #Forrester CX Index to #Verint customers globally: https://t.co/pfatXVT8Nu

[Brian Koma @bkoma]

Rajeev Venkat talks about Verint's commitment to mobile at #Verint16 in Sydney.

[Brian Koma @bkoma]

Listening to Linda Broady of Allianz discuss innovative CX program at Engage APAC #verint16

[Brian Koma @bkoma]

"Stop the madness" and use analytics for better more contextual customer interactions says Nancy Treaster #verint

[Brian Koma @bkoma]

Over 500 customers at Verint APAC Engage conference. Looking forward to presenting CX best practices.#Verint2016

[Brian Koma @bkoma]

Have you committed one of the Seven Deadly Survey Sins? Check out my blog post to find out: https://t.co/qQyhh5HWaS

[Brian Koma @bkoma]

Verint is looking for two Cloud Infrastructure engineers in our Herndon, VA office. Great opportunity to make an imp…https://t.co/Uz3HpCsILN

[Brian Koma @bkoma]

Join me and @seankmahoney for our Feb 11 @verint webinar on #custexp best practices by registering here https://t.co/SMmJRqCRSZ. #cx #cem

[Brian Koma @bkoma]

Hour and a half delay on UA301 to Denver because 1 of 3 autopilots isn't working. Exactly what do the captain and FO do again?

[Brian Koma @bkoma]

Southwest Airlines MD of CX strategy Ryan Green says they focus on the emotional connection customers have with Southwest. #ForrForum

[Forrester @forrester]

Competition is raising the bar. @SouthwestAir must evolve, but maintains conviction to stay true to brand and the customer. #ForrForum

[Brian Koma @bkoma]

Listening to Megan Burns at #ForrForum On the making of a great customer experience.

[Brian Koma @bkoma]

Do your customer interactions lead to value erosion or value creation? Good question from Sage's Charlie Colquhoun @ #ForrForum #custexp

[Brian Koma @bkoma]

Listening to Sage's Charlie Colquhoun at #ForrForum connect the customer experience to brand promise. #verint #custexp

[Brian Koma @bkoma]

Awesome @Verint win last night at the #IBMinsightApp event #bigdata #custserv http://t.co/ORkdmJ8jhU. Thanks to everyone who tweeted/voted!

[Brian Koma @bkoma]

Looking forward to presenting 10/30 at Contact Atlantic conf. on the 4 Pillars of Successful Customer Experience Programs. #CustExp #verint