Blockstream Help

Follow for maintenance and status notices.

DMs closed. Official @Blockstream support available at

Submit a request ⬇️

[Blockstream Help @BlockstreamHelp]

You can also set up more than one 2FA method: SMS, email or an authenticator app.

With a second method ready, you're always able to authorize transactions and move your funds.

[Blockstream Help @BlockstreamHelp]

2FA emails for multisig accounts now arrive from

Blockstream <[email protected]>

They used to show as GreenAddress. Same address, new sender name. If a code doesn't arrive, check your spam folder.

[Blockstream Jade @BlockstreamJade]

https://t.co/NDR0Bwqbqc

[Blockstream Help @BlockstreamHelp]

Resolved: multisig accounts on Bitcoin and Liquid are back online in the Blockstream app.

You can connect to and transact with your multisig accounts as normal again. For live service status at any time, visit:

https://t.co/fDdD6Cy3JZ

[Blockstream Help @BlockstreamHelp]

We're aware some users may have trouble connecting to, or transacting with, multisig accounts on Bitcoin and Liquid, due to an issue with our infrastructure provider.

Your funds are safe: your keys never leave your device. We're monitoring closely and will post updates here:

https://t.co/7XDT7wBPYt

[Blockstream Help @BlockstreamHelp]

Scheduled maintenance: the Bitcoin multisig service in the Blockstream App will be unavailable on October 9, 8:00-9:00 UTC.

Expected downtime is about 60 minutes.
Your funds remain secure throughout.

[Blockstream Help @BlockstreamHelp]

Upcoming @BlockstreamApp Liquid Multisig maintenance:

📅 October 8, 08:00-09:00 UTC

Plan accordingly if you're using multisig on @Liquid_BTC accounts.

[Blockstream @Blockstream]

Security Notice & Phishing Alert

Following the recent Liquid Network incident, scammers are impersonating Liquid and Blockstream and urging users to "take action." Don't.

Blockstream will never ask for your recovery phrase or PIN, ask you to send funds, or provide a link for updated software.

Never - Send funds to a "recovery" address
Never - Enter your seed on a "migration" site
Never - Install firmware or software from an email link
Never - Reply to unsolicited DMs

Treat as scams: "mandatory security update" emails and portals, refund / re-peg / "claim L-BTC" sites, fake support DMs, lookalike domains, and unsolicited "white-hat" or bounty outreach.

For verified updates, go only to https://t.co/7wsK5N5sVq or the official Blockstream app from the official app stores.

[Blockstream Help @BlockstreamHelp]

Happening tomorrow: the Jade Blind Oracle will be unavailable for scheduled maintenance.

📅 August 13, 08:00–09:00 UTC

Jade will remain fully operational during this window when using Temporary Signer, which does not rely on the Blind Oracle.

Learn how to use Jade as a stateless signing device with Temporary Signer here:
https://t.co/VQwyvHLm3O

[Blockstream Help @BlockstreamHelp]

Happening tomorrow: Bitcoin mainnet multisig services for the @BlockstreamApp will be unavailable on

📅 July 28, 09:00 UTC

for scheduled maintenance.

Plan accordingly if you're using multisig on Bitcoin accounts.

[Blockstream Help @BlockstreamHelp]

Upcoming @BlockstreamApp Liquid multisig maintenance:

📅 July 24, 08:00 UTC

Plan accordingly if you're using multisig on
@Liquid_BTC accounts.

[Blockstream Help @BlockstreamHelp]

Upcoming @Blockstream app Bitcoin mainnet multisig maintenance:

📅 July 21, 08:00 UTC
⏱️ Duration: ~1 hour
🍊Bitcoin multisig temporarily unavailable.

Your funds remain secure throughout. We're performing backend upgrades to improve stability and performance.

[Blockstream Help @BlockstreamHelp]

Heads up: the @Blockstream app Liquid Mainnet Multisig services will be unavailable tomorrow, July 10 from 9:00-10:00 UTC for scheduled maintenance.

Plan accordingly if you're using multisig on @Liquid_BTC
accounts.

[Blockstream Help @BlockstreamHelp]

@kryptooekonomie @BlksGreenlight Good afternoon,

Regarding your question about the Blockstream app crashing after updating, there are currently no documented widespread issues with the latest version causing continuous crashes. However, if you are experiencing crashes or instability, please try the following...

[Blockstream Help @BlockstreamHelp]

Heads up: Greenlight (@blksgreenlight) will be unavailable on May 5 from 6:00–7:00pm UTC for scheduled maintenance.

Plan accordingly if you're running Lightning nodes on Greenlight.

[Blockstream Help @BlockstreamHelp]

@kryptooekonomie @BlksGreenlight Good afternoon,

Regarding the Blockstream App crashing after the latest update, we do not see any documented or known issues indicating that the current version of the app is causing continuous crashes after updating. To help rule out common causes, please try the following s...

[Blockstream Help @BlockstreamHelp]

@kryptooekonomie @Blockstream A member of the support team will get back to you within the next 24 hours on weekdays, or as soon as possible on the next business day if your request is submitted over the weekend.

[Blockstream Help @BlockstreamHelp]

Upcoming planned maintenance window for Lightning in the @Blockstream app

📅 June 23rd, 07:00 UTC
⏱️ Duration: ~1 hour
⚡ Lightning temporarily unavailable

Your funds remain secure throughout. We're performing database upgrades to improve performance. Liquid to Lightning swaps are unaffected.