bloreboy

Enthusiastic about service management. ITIL 4 architect and author. Geek, husband, father, photography enthusiast by night (and day). Mid-life crisis ongoing.

[bloreboy @bloreboy]

@jayrayner1 Happily, although I might have to work hard to convince my vegetarian wife!

[bloreboy @bloreboy]

@jayrayner1 the family just had the Sunday roast at 2210 by Nattycancook. We say your review from Jan and decided to book it. The jerk marinade is amazing - I'd go back again just for the jerk chicken! Does the recipe feature in your new book?

[bloreboy @bloreboy]

@rorysutherland I was hoping you could help me reconcile 2 perspectives. It is common in prod design to create personas (based on research) to better understand user needs. But you've spoken and written about how you can't design for the "average" user types. What am I missing?

[extra.email @extradotemail]

Introducing "Handle It".

Now, you can ask Extra to just "handle it" - whether that's scheduling a meeting, confirming an appointment, or coordinating plans with friends.

Extra takes care of the back and forth.

[bloreboy @bloreboy]

@rorysutherland I heard you on a TikTok short recommending Unreasonable Hospitality. I’m halfway through now and absolutely love it. Do you have other recommendations to try? I’m not in marketing but work in service management.

[bloreboy @bloreboy]

@Se_Railway The 1328 from New Beckenham just got cancelled on short notice. Is the next train likely to operate?

[bloreboy @bloreboy]

@swardley A big part of D&D’s appeal for me has always been the human interaction it drives between the DM and the players, and the joy of solving challenges together. I’ve played a lot of D&D/ D&D-esque video games over the years and BG3 is probably the best in class in the current gen..

[bloreboy @bloreboy]

@gtsanker I prefer (and ask others) to use terms like:
- technical cause vs. Procedural cause
- leading cause vs. Contributory cause

[bloreboy @bloreboy]

@swardley Not a fan of Baldur's Gate 3?

[bloreboy @bloreboy]

@swardley I saw this yesterday and while I have to spend more time digesting it, my first thought was it was mixing PoVs. The prototype and MVP as scoped & accepted by sell-side/ provider while the POC and Pilot and scoped (jointly or wholly) & accepted by the buy-side/ consumer.

[bloreboy @bloreboy]

@StuartRance @damonedwards Fair point. IMO there can be many contributing causes some of which might have contributed more than others. So there is a case to be made to call out the causes with higher weight/ impact, ie leading causes.

[bloreboy @bloreboy]

@swardley Works for me

[bloreboy @bloreboy]

@mattberan It's not gone away but isnt regarded as an important ITSM capability any more. As Service Management became relegated to IT Ops/ Service Desk, Demand Management moved to Product/ Agile teams.

[bloreboy @bloreboy]

My 11yo daughter insisted that we watch her school play recording. I said we would watch it "tomorrow" and that she should tell me when it's "tomorrow". Felt like I was in a @neilhimself children's book involving a portal to a magical land where everyday words are jumbled up.

[bloreboy @bloreboy]

@Beckenham do you know if there will a Wimbledon viewing gallery set up on Beckenham Green this year?

[bloreboy @bloreboy]

@rob_england But … if you make the canary more tolerant to toxic conditions … umm, that doesn’t help the miners does it?

[bloreboy @bloreboy]

@itsm_tools @StuartRance In. Yo. Face @StuartRance !

[Stephen Mann @stephenmann]

Agile #ITSM ~ @bloreboy #SITS

[bloreboy @bloreboy]

@itsm_tools Ah ok I was looking for it in the J section