bloreboy

Enthusiastic about service management. ITIL 4 architect and author. Geek, husband, father, photography enthusiast by night (and day). Mid-life crisis ongoing.

[bloreboy @bloreboy]

@rorysutherland I heard you on a TikTok short recommending Unreasonable Hospitality. I’m halfway through now and absolutely love it. Do you have other recommendations to try? I’m not in marketing but work in service management.

[bloreboy @bloreboy]

@Se_Railway The 1328 from New Beckenham just got cancelled on short notice. Is the next train likely to operate?

[bloreboy @bloreboy]

@swardley A big part of D&D’s appeal for me has always been the human interaction it drives between the DM and the players, and the joy of solving challenges together. I’ve played a lot of D&D/ D&D-esque video games over the years and BG3 is probably the best in class in the current gen..

[bloreboy @bloreboy]

@gtsanker I prefer (and ask others) to use terms like:
- technical cause vs. Procedural cause
- leading cause vs. Contributory cause

[bloreboy @bloreboy]

@swardley Not a fan of Baldur's Gate 3?

[bloreboy @bloreboy]

@swardley I saw this yesterday and while I have to spend more time digesting it, my first thought was it was mixing PoVs. The prototype and MVP as scoped & accepted by sell-side/ provider while the POC and Pilot and scoped (jointly or wholly) & accepted by the buy-side/ consumer.

[bloreboy @bloreboy]

@StuartRance @damonedwards Fair point. IMO there can be many contributing causes some of which might have contributed more than others. So there is a case to be made to call out the causes with higher weight/ impact, ie leading causes.

[bloreboy @bloreboy]

@swardley Works for me

[bloreboy @bloreboy]

@mattberan It's not gone away but isnt regarded as an important ITSM capability any more. As Service Management became relegated to IT Ops/ Service Desk, Demand Management moved to Product/ Agile teams.

[bloreboy @bloreboy]

My 11yo daughter insisted that we watch her school play recording. I said we would watch it "tomorrow" and that she should tell me when it's "tomorrow". Felt like I was in a @neilhimself children's book involving a portal to a magical land where everyday words are jumbled up.

[bloreboy @bloreboy]

@Beckenham do you know if there will a Wimbledon viewing gallery set up on Beckenham Green this year?

[bloreboy @bloreboy]

@rob_england But … if you make the canary more tolerant to toxic conditions … umm, that doesn’t help the miners does it?

[bloreboy @bloreboy]

@itsm_tools @StuartRance In. Yo. Face @StuartRance !

[Stephen Mann @stephenmann]

Agile #ITSM ~ @bloreboy #SITS

[bloreboy @bloreboy]

@itsm_tools Ah ok I was looking for it in the J section

[bloreboy @bloreboy]

@2B_orry @itSMFUK @RobAkershoek A spiritual successor to @StuartRance !

[bloreboy @bloreboy]

First session of the second day @itSMFUK is the snazzily dressed @RobAkershoek who is fresh from his audition as The Riddler!

[bloreboy @bloreboy]

@itSMFUK who won what last night (I only know about @gamingpaul)?

[bloreboy @bloreboy]

Katrina Macdermid explains what Human Centred Design is all about @itSMFUK #itsm22