Enthusiastic about service management. ITIL 4 architect and author. Geek, husband, father, photography enthusiast by night (and day). Mid-life crisis ongoing.
@rorysutherland I heard you on a TikTok short recommending Unreasonable Hospitality. I’m halfway through now and absolutely love it. Do you have other recommendations to try? I’m not in marketing but work in service management.
@swardley A big part of D&D’s appeal for me has always been the human interaction it drives between the DM and the players, and the joy of solving challenges together. I’ve played a lot of D&D/ D&D-esque video games over the years and BG3 is probably the best in class in the current gen..
@swardley I saw this yesterday and while I have to spend more time digesting it, my first thought was it was mixing PoVs. The prototype and MVP as scoped & accepted by sell-side/ provider while the POC and Pilot and scoped (jointly or wholly) & accepted by the buy-side/ consumer.
@StuartRance@damonedwards Fair point. IMO there can be many contributing causes some of which might have contributed more than others. So there is a case to be made to call out the causes with higher weight/ impact, ie leading causes.
@mattberan It's not gone away but isnt regarded as an important ITSM capability any more. As Service Management became relegated to IT Ops/ Service Desk, Demand Management moved to Product/ Agile teams.
My 11yo daughter insisted that we watch her school play recording. I said we would watch it "tomorrow" and that she should tell me when it's "tomorrow". Felt like I was in a @neilhimself children's book involving a portal to a magical land where everyday words are jumbled up.