@bbearden7 We would feel better if you took advantage of our satisfaction guarantee and replace the bag with one that is not infested. Bring your receipt. Reach out if you have any issues here: https://t.co/3OnK84vHEO
@ZeFlashNFL We did respond to your other post, but if you wish to reach our care team, you are welcome to fill out this inquiry and one of our team members will get back to you via email. https://t.co/3OnK84vHEO
@ZeFlashNFL Good morning, that is not mold. The white specks you are seeing is fat that has cooked off, or separated, from the protein. While we know this may not be visually appealing, please know that it does not pose a food or health safety risk.
@anonnymoose0@WallStreetApes Food safety is and always has been our top priority. All our products adhere to regulatory requirements, and we review our ingredients, packaging and suppliers on a regular basis to ensure quality. We’re incredibly proud of our products, serve them to our pets in our homes.
@ginndjuicee Oh no! Please take advantage of our Satisfaction Guarantee and return the infested bag to the retailer of sale. Infestation is a storage issue, not a manufacturing one. There are multiple touch points btw manufacturing and when it arrives on the shelves.
@dabK3r@jellymoths Our packages state that we do not use chicken by-product meal or poultry by-product meal in our foods. We follow strict AAFCO guidelines definitions for feed ingredients. The AAFCO definition for meals prohibits the use of by-products. Chicken Free is called out on the bag.
@ny32007 If you would like to try a small bag of our food, we have a satisfaction guarantee. We offer a satisfaction guarantee. You can return the unused portion to the retailer with your receipt for a refund or exchange, as long as it's within their return policy timeframe.
@mnvirgo62 We offer a satisfaction guarantee. If your pet doesn't enjoy our food, you can return the unused portion to the retailer with your receipt for a refund or exchange, as long as it's within their return policy timeframe.