Chris N

Web developer // Evertonian // Dad // Founder @leytech_it #magento #laravel

[Chris N @bluec]

@hinge_xanderl @jubbilsongal @NomeyBurns @jackwolfskin Blimey mine's working now too. Next stage in this saga will be finding whether there is VAT and excise to pay, and how to return the items for a refund!

[Chris N @bluec]

@NomeyBurns @jackwolfskin @jubbilsongal I've opened a chargeback case with Halifax too. Supposedly should be resolved within 10 days.

[Chris N @bluec]

@jackwolfskin @jubbilsongal @MartinSLewis At least get your story straight. I thought you had despatched everything weeks ago and it was all sitting in Hamburg or already in England, but now you say the carrier has picked up the wrong items? The fact is, you have taken money from people and not fulfilled the contract.

[Chris N @bluec]

@jackwolfskin My email from January 15th has not been answered. All I have had is your bulk-email "We are sorry that your order has not yet arrived" nonsense.

[Chris N @bluec]

@jackwolfskin @jubbilsongal @NomeyBurns A refund is possible. You can simply refund it out of goodwill and good sense of customer satisfaction. You are choosing not to. That is not the same as it being "not possible".

[Chris N @bluec]

@jubbilsongal @jackwolfskin I'm fuming too, but don't let it get you down! We're not alone... https://t.co/2ROMZT5s0P

[Chris N @bluec]

@JCurtis4891 @osianroberts @MartinSLewis @jackwolfskin Join the club. £259 down here.

[Chris N @bluec]

@jackwolfskin @jubbilsongal You could refund now, you are choosing not to. There is a difference. If Amazon had made this mess they would refund instantly and just take the hit. That's how to keep customers happy. Why should your customers be the ones suffering here?

[Chris N @bluec]

@wonder_clare @jackwolfskin @jubbilsongal @osianroberts @MartinSLewis Join the club Clare. @jackwolfskin will just say they're "doing everything they can" while doing absolutely nothing. They should be refunding orders.

[Chris N @bluec]

@jackwolfskin @jubbilsongal @osianroberts @MartinSLewis Stop saying there is "nothing you can do" and you are "doing everything you can". You could refund us the money you have taken for a start.

[Chris N @bluec]

@N1ckC @jackwolfskin Credit card. I have raised a dispute with them and hopefully they will refund the money.

[Chris N @bluec]

@Natypea1978 @jackwolfskin Don't worry Natalie. They are "doing everything they can" which seems to mean: not responding to emails, not offering refunds, not taking responsibility, and basically not doing anything.

[Chris N @bluec]

@jackwolfskin @swanebox You're not doing "whatever we can". You're doing exactly nothing: not responding to emails, not refunding orders, not recalling your parcels, not sending replacements, nothing. All you are doing is destroying your reputation and blaming everyone else.

[Chris N @bluec]

@jackwolfskin I've sent emails to that address 3 times. The first on 15 January. Guess how many responses I have had? None. Appalling service, and I am £260 out of pocket.

[Chris N @bluec]

@N1ckC @jackwolfskin Same here. It is appalling from Jack Wolfskin. Our contract is with Jack Wolfskin not the delivery company. The delivery of the goods is Jack Wolfskins problem but they are making it our problem. I am £260 out of pocket.

[Chris N @bluec]

@jazpatty @jackwolfskin Well done for persevering! This mess has really dented my confidence in @jackwolfskin which is a shame because I like their gear, especially for kids.

[Chris N @bluec]

@jackwolfskin @mandylovebug Yeah Amanda, just be patient!! Easy for them to say when they've got your money and you're freezing cold waiting for a coat you bought for winter. You might get it by summer, if you're lucky.