Bob Poole

Author of Listen First – Sell Later® | Sales Mentor | Observer of Modern Life. I write about genuine relationships, trust, and human connection.

[Bob Poole @BobPoole]

@TheMasters @McIlroyRory One fantastic wine list, Rory!

[Bob Poole @BobPoole]

From Overthinking to “Just Do Something” https://t.co/MTBCB7oUwv

[Bob Poole @BobPoole]

Before ADHD had a name. When I was in second grade, the nuns didn’t know what to do with me — so they sent me to the five-and-dime instead. https://t.co/vSLLg4eFu2

[Bob Poole @BobPoole]

My friend Mickey, the Cheerful Giver NYC, doesn’t just hand out food to the homeless—he asks, “What do you need today?” That listening is where love shows up. 💙

Read his story here 👉https://t.co/n5xyvHzvzb
#WhereLoveShowsUp #ListeningIsLove #KindnessMatters #CompassionInAction

[Bob Poole @BobPoole]

Starting a new Substack series: Where Love Shows Up. Amid all the heaviness, I want to notice the quiet ways love still appears. 💙 Have you seen kindness or connection lately? Reply or DM — I’d love to share your story (with permission).

[Bob Poole @BobPoole]

@ActiveCampaign has totally jumped the shark. Support is almost non-existent. Who are you using to replace them? #EmailMarketing

[Bob Poole @BobPoole]

Starting something new after 60? You’re not too old to bomb gloriously—and learn a ton doing it.

🧰 The Best Lessons Aren’t in the Manual

You can study all you want—but the real education starts when you're the one burning the eggs.

👇 Got a story? Read mine & share yours: https://t.co/dW7VF0VGJd

[Bob Poole @BobPoole]

So many women in NYC are struggling right now. A simple gift card can give them a little dignity and choice. Please consider donating or sharing this important cause. Every bit helps. https://t.co/qFd5JNTKyN

[Bob Poole @BobPoole]

Editing with AI Was Supposed to Be Easy - It Still Feels Broken https://t.co/zNizZDMeHq via @YouTube

[Bob Poole @BobPoole]

@CoBiloxi do you check responses on your "Contact Us" form on your website?

[Bob Poole @BobPoole]

Fear is the oldest tool of control. We saw it during COVID—logic gave way to silence and obedience. Now that same fear is being used to manipulate the public. If we don’t wake up, we won’t just lose freedom—we’ll forget how to spot the truth.

[KᗴᒪᒪᗴY ✰ @Patriotmom717]

This is what Bernie Sanders wants to bring to America..

[Bob Poole @BobPoole]

The Climate Scam is Over.. https://t.co/SuGAtajfQg

[Bob Poole @BobPoole]

@PNCBank_Help I responded by direct message two days ago as you requested and I have heard nothing back. #PNC

[Bob Poole @BobPoole]

PNC Bank's Reward Center @PNCBank has not worked for months so people cannot redeem their "rewards." Here is what they say this morning about the problem.

|08:16 AM
Good Morning, Thanks for reaching out and you are correct, the Shop the Catalog has been down for months and our technical teams are working to get this back up and running. I apologize we do not have an ETA at this time as to when it will be back up.

You|08:17 AM
Okay. That's quite a long time. I assume it must not be a priority if they don't have and ETA to have it back up.

No response. #customerservicefail #MichaelLyons

[PNC Bank Help @PNCBank_Help]

@BobPoole Good morning, Bob. I'd like to help any way I can. Please send a Direct Message using the link below, and I'll follow up there. Thanks.
-JW

[Bob Poole @BobPoole]

The Shop the Catalog link of the PNC Rewards Center
has not worked for months and nobody is fixing it. Meanwhile, we can't redeem our rewards. Here is my chat with customer service this morning.

13 Mar 2025
You|08:12 AM
The shop the catalog part of the Rewards Center has not worked in months. Are you going to fix it soon?
PNC Helper|08:12 AM
– PNC Helper has shared rich content with you –
You|08:12 AM
Something else
PNC Helper|08:12 AM
No problem! How can we help you today?
You|08:12 AM
The shop the catalog part of the Rewards Center has not worked in months. Are you going to fix it soon?
PNC Helper|08:12 AM
Thanks! We'll connect you to a Care Center consultant to help you.
Your conversation has been assigned to Melodie A.. They are currently reviewing your message and will respond within 5 minutes. You will receive a notification when they respond. If you have any additional information that will help them resolve your issue, please send it now.|08:12 AM
Melodie A.|08:16 AM
Good Morning Joann, Thanks for reaching out and you are correct, the Shop the Catalog has been down for months and our technical teams are working to get this back up and running. I apologize we do not have an ETA at this time as to when it will be back up.
You|08:17 AM
Okay. That's quite a long time. I assume it must not be a priority if they don't have and ETA to have it back up.
📷
ReplyForward

[Bob Poole @BobPoole]

No response here from @Verizon @VerizonSupport . Tomorrow I file an FCC complaint.

🚨 Verizon Fios Customer Service NIGHTMARE! 📷 Been a loyal Verizon customer for 16+ years. All I wanted was a replacement for my broken set-top box. Instead, I was lied to, pressured into an unnecessary upgrade, and told false information about my account. 📷 Feb 14: Called back to cancel the order. Verizon assured me it was cancelled. 📷 Feb 15: They shipped it anyway—overnight, no less! 📷@Verizon@VerizonSupport

@HansVestberg

—FIX THIS. Or I will escalate to FCC, BBB, and legal action. #VerizonFail #CustomerServiceNightmare #Fios #VerizonScam #HansVestberg

[Bob Poole @BobPoole]

You can't make this stuff up. Verizon FiOS has a user group on Facebook. I joined it yesterday. One of the primary purposes of user groups is to discuss problems, troubleshoot issues, and find solutions collectively. They provide a space for members to share challenges, seek advice, and learn from others’ experiences.

But NO! Not a Verizon user group. I posted my recent issues with support that still have not been addressed by Verizon yesterday and Verizon promptly deleted my post. When I then asked why they deleted the post, they also deleted it.

Here is what is going on and the latest:
🚨 Verizon Fios - Broken Promises & Zero Accountability! 🚨
I’ve been a loyal Verizon Fios customer for 16+ years, yet I’ve been lied to, ignored, and given the runaround for weeks over a simple issue.
✅ Feb 14: Ordered a set-top box replacement—was pressured into an unnecessary upgrade.
✅ Same day: Canceled the order & was assured it was canceled (LIE).
✅ Feb 15: Verizon shipped it anyway—overnight.
✅ March 3: I’m told I’ll be charged if I don’t return it, even though I never ordered it.
✅ Verizon “executive team” promised to contact me TWICE—still NOTHING.
✅ 8+ hours wasted dealing with offshore support & getting nowhere.
@Verizon @VerizonSupport @HansVestberg
Enough is enough. When will someone actually fix this?
#VerizonFail #CustomerServiceNightmare #Fios #VerizonScam

[Bob Poole @BobPoole]

No response here from @Verizon @VerizonSupport . Tomorrow I file an FCC complaint.

🚨 Verizon Fios Customer Service NIGHTMARE! 📷 Been a loyal Verizon customer for 16+ years. All I wanted was a replacement for my broken set-top box. Instead, I was lied to, pressured into an unnecessary upgrade, and told false information about my account. 📷 Feb 14: Called back to cancel the order. Verizon assured me it was cancelled. 📷 Feb 15: They shipped it anyway—overnight, no less! ���@Verizon@VerizonSupport

@HansVestberg

—FIX THIS. Or I will escalate to FCC, BBB, and legal action. #VerizonFail #CustomerServiceNightmare #Fios #VerizonScam #HansVestberg