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Calling out broken customer service system in the name of tech advancements.
Occasionally tackling politics & societal issues-because I can and I must.

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Baggage lost for several days with no help, no response. NO ACCOUNTABILITY. lousy staffs

@AmericanAir @cathaypacificUS #americanairlines #cathaypacific #baggagelost #repost #beheard #airline #NEWS

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@bchesky You suck. A 13 yr host on #airbnb. You absolutely do not know how to run this business.

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@bchesky @Airbnb BRIAN.... GET off your pedestal and look at your email. Stop being about design and deal with user issues. You have enough. HMZCBM4BRE

If this review is not removed, you will walk alongside this 13 year old host and pay for all my income loss.. #Airbnb #airbnbhell #elliott

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@bchesky @Airbnb @bchesky your team has been lying through their teeth and not solving my problem of mistakenly taking down my listing. You have problem beyond design. @AirbnbHelp @Airbnb #airbnb

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14 yrs hosting on #Airbnb. 5⭐️ reviews. Verified.
No bookings on 6 listings for months reported -it as a glitch.
Airbnb's response? They removed my listing.
#airbnbHosts deserve better.
Screenshots & proof ready.
@AirbnbHelp @Airbnb
#AirbnbGlitch #HostVoices #TechTransparency

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An email was sent to @bchesky...bcos of no bookings for months-"Your voice and action is very important, because this is a request from the same host you pulled out of #Craigslist 14 years ago to help build Airbnb". #skift
#airbnb #retweet
Here is wht happened within 3 hours.

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@bchesky @Airbnb Yesterday, I sent email to @bchesky...bcos of no bookings for months and it read like this-"Your voice and action is very important, because this is a request from the same host you pulled out of #Craigslist 14 years ago to help build Airbnb".

Here is what happened post that

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Months with zero bookings. Hosts across the U.S. are reporting the same. #Airbnb algorithm seems glitched—some listings are fully booked, others totally dead. Mine’s been ghosted for months. @bchesky https://t.co/zKtHdD98rh

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@bchesky We are not looking for your silence @bchesky I am still waiting for a reply to my several emails sent and why my listings are shadowbanned. You are accountable. Break the silence. #Airbnb

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@AdameMedia 💯

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This isn’t a “slow season.” It’s algorithmic erasure & #Airbnb has made it impossible to get answers. No support nor execution escalation exists. #ftc @bchesky #retweet #outreach @AirbnbHelp

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@bchesky 1st thing 1st. Take care of your community.
Day 2: Shadowbanned on #Airbnb @AirbnbHelp Yes, it is real. No bookings. No visibility. No explanation. But the listings are on.

I am trusted #Superhost with licensed, 4.9-star listings.

Now? Dead silence @bchesky owes me an answer.

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@bchesky Day 2: Shadowbanned on #Airbnb @AirbnbHelp Yes, it is real. No bookings. No visibility. No explanation. But the listings are on.

I am trusted #Superhost with licensed, 4.9-star listings.

Now? Dead silence. And Airbnb won’t tell me why. @bchesky owes me an answer.

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Day 2: Shadowbanned on #Airbnb @AirbnbHelp Yes, it is real. No bookings. No visibility. No explanation. But the listings are on.

I am trusted #Superhost with licensed, 4.9-star listings.

Now? Dead silence. And Airbnb won’t tell me why. @bchesky owes me an answer.

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This gorgeous Boston apartment, licensed, professionally managed, and 4.9 rated is sitting completely empty because @Airbnb’s algorithm has shadowbanned my account.

No views. No bookings. No explanation. @bchesky

👉 https://t.co/Fa97Z2JMt1
#AirbnbHost #Shadowbanned #Boston

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@RonConway If @Airbnb is suppressing host accounts w hidden trust flags, it needs to be transparent.

Contacted support 58 times. Listings invisible, but test account gets bookings. https://t.co/c2ZJtnShXl

This is algorithmic injustice. Do better. @bchesky #Airbnb #PlatformAccountability

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If @Airbnb is suppressing host accounts with hidden trust flags, it needs to be transparent.

I’ve contacted support 58 times. My listings are invisible, but a test account gets bookings.

This is algorithmic injustice. Do better. @bchesky #Airbnb #PlatformAccountability

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@Airbnb I’ve been a loyal host for 14 years.
Suddenly, my listings get zero views, zero inquiries, and zero support.

I tested by creating a new account it booked instantly. My original account seems #shadowbanned.

Please explain. This is my livelihood. #AirbnbHost

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@Airbnb @bchesky I’ve been a loyal host for 14 years.
Suddenly, my listings get zero views, zero inquiries, and zero support.
I tested by creating a new account, and it booked instantly. My original account seems shadowbanned.
Please explain. This is my livelihood. #AirbnbHost