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@AmericanAir plane had a fault so rightly had to land but every piece of info from the pilots announcement onwards was misleading or untruthful. 300 inc elderly/infirm left to queue for 3+ hrs to wait for 2 AA staff, no offer of water/refreshments (all shops shut)no comms, no customer service
@AmericanAir It’s the total lack of information, the 2 people trying to assist an entire plane full of people & AA staff saying that they were not well prepared. That’s poor. It’s not the 1st time this has happened
Today sees us celebrating the value of care and support services with #StartsAtHome Day 2022.
So here's a big thank you to our Sheltered Housing Officers who work directly with those who need a little support to live independent and fulfilling lives. #HousingAssociation#ourHS
@ThomasCookUK My elderly Mum has tried to cancel her holiday within 24 hrs of booking due to health issues.Your chatbot & phoneline wasn’t answered (we have the call log on phone)we emailed, you are now saying it’s outside free cancellation time #302729 pls contact us urgently
@bt_uk Beyond #disappointed-nothing works properly-youve audaciously offered us a new box at £90,if we end our contract we get https://t.co/hYJ7igN4jo’s a win:win for BT but not your dissatisfied customer.Don’t send me a pointless consumer questionnaire #customerexperience#Disgraceful
@bt_uk We are still getting terrible service from our Broadband. We were on the phone for almost 2 hours trying to get a solution, we were told we would receive a call. That was over 2 weeks ago. We are paying £70 pcm for a service that doesn’t work.
@BillBailey Deeply saddened to hear this, his searing wit & unique angle on life used to make me laugh until I was wobbly @TheSeanLock irreplaceable 😔
@bt_uk why am I paying over £70 pcm for my internet when I can’t watch TV & cannot attend work meetings without interruptions of service? I will phone again tomorrow when I can find a spare 80 mins to listen to mind numbing hold music