@BenAylett I'm very sorry that you had to port out. For future reference, the quickest & easiest way to get in contact is to Message Us (7am-11pm AEST, 7 days). Simply click https://t.co/hidqx0gykE. Once again we apologize that we are not able to get back to you right away.
@BenAylett Our apologies for the late response, however, I do see that this was raised over the holiday season so we are not able to reach out right away. That said, may I know if you already contacted us via email?
@jimi811 Hi James,
Thanks for letting us know! So sorry that you are getting an error purchasing the sim. Can you please send us a DM with your details and if you are able to replicate the error we would appreciate a screenshot. Hope to hear back. Thanks!
@IT_Enquirer Oh no! We'll hope to make this right. Would you mind sending us your best contact information via DM so we can get in touch with you? Hope to hear back! Thanks!
@js1972 Hi Jason! Sorry to hear that you are experiencing an issue with the recharge! Would you mind sharing your phone or email via DM so we can get this resolved?
@NGPriest Hey NGPriest! We are very sorry to hear about ythe issue you're having. If the issue still persists, we’d love to help and turn things around for you. Hope you can give us another shot at this. Please do contact us at [email protected] so we can assist. Thank you so much!
@aussiebhaiya@peter_adderton Unfortunately, we don't have a timeframe yet as to when we will have e-sims available but we have already raised this feedback to our concerned department. We will send out an announcement once for future updates.
@officialphilk Hey Phil. We are sorry about your Boost experience. It would really help us to know what went wrong and we’d appreciate it if you could contact us at [email protected] with more details of this issue so we can help out. Thank you so much!
@onekuljeet Hi Kuljeet. We are very sorry to hear about your experience. We’d love to help and turn things around for you. Please do contact us at [email protected] so we can assist. Thank you so much!
@SantaVSJews@JCelppa@vincryptoau@Telstra@boostmobile Hi there! Boost does not in any way encourage any kind of illegal activity. Hope you can give us more information on this so we can clear this up for you. Please do contact us at [email protected] so we can assist. Thank you so much!
@vincryptoau@Telstra So sorry for the inconvenience but we are working on improving our communication streams for urgent cases like this. Please DM us your details if the issue remains unresolved. Thank you
@saundraJLeonar1 Hi, Sorry to hear if you had trouble with your handset but if this was purchased from the U.S. you might be needing to connect with Boost Mobile US support.
@carrafield Oh no, we absolutely want to keep our customers for life! Kindly send us your details via DM so we can further discuss this with you. Thanks!