Box Product Support

Send us questions, comments or suggestions about Box. We'll get back to you as soon as possible.

[Box Product Support @boxsupport]

@tsrwat20 We completely understand, thank you! It appears you were able to create an official ticket separately from Twitter with our support team. Please follow up in ticket #3578178 for further assistance!

[Box Product Support @boxsupport]

@tsrwat20 Hi,

I understand that you are unable to log into your Box account. I am here to help.

Please try the following and let me know what happens:

Verify you are using the correct email associated with your Box account.
Check your spam folder for the password reset email.

Best,

[Box Product Support @boxsupport]

@tsrwat20 Thank you for following up! The link from our previous reply includes an option to receive support without needing to log in. Please fill out a support request there since we are unable to share or discuss account details publicly.

[Box Product Support @boxsupport]

@tsrwat20 Thanks for contacting Box Support! If you have a moment, please submit a request on https://t.co/671zLmOx41 here to reach our team: https://t.co/cveGxkSlmb. If you encounter any issues, please let us know!

[Box Product Support @boxsupport]

@tsrwat20 Hello. To better assist please open a support ticket at https://t.co/U006rXb38O. Under the "Account & Billing" header dropdown select "Contact Support". We would be able to assist with regaining access to your Box account via a support ticket.

[Box Product Support @boxsupport]

@Mostofsky @Box @FedRAMP @USGSA Can you provide the ticket number from the previous ticket you created so we can check internally?

[Box Product Support @boxsupport]

@Mostofsky @Box @FedRAMP @USGSA Hey there! Thank you for reaching out to Box Support. We’re sorry to hear this. We’re happy to help, but for security reasons, we can’t do so via Twitter/X. Please reach out to us directly at https://t.co/671zLmOx41 (https://t.co/hOE7SyqeM6) and our team will help you from there.

[Box Product Support @boxsupport]

@SkyrisNW Hi There! 

Very sorry you have had issues opening a ticket! If you are still having trouble with this please visit our Support Site using this link to submit a support case: https://t.co/HW7aHhFHJF

Thank you!

[Box Product Support @boxsupport]

@YamadaTarohrfw Hi Yamada,

We are sorry for the trouble. Please log a support ticket at https://t.co/HW7aHhFHJF with details of what you’re experiencing so our team can investigate and help resolve the issue with Box. If possible, include any error messages, screenshots, and the time the iss...

[Box Product Support @boxsupport]

@YamadaTarohrfw @YamadaTarohrfw

[Box Product Support @boxsupport]

@YamadaTarohrfw Your support request was initially routed to the North America Product Support Team based on the requestor's timezone settings. 

However, as it appears that you are in the APAC Region, I will transfer your case over to the APAC Support Team for better regional assistance.

Go...

[Box Product Support @boxsupport]

@rojo2u @rojo2u

[Box Product Support @boxsupport]

@rojo2u Hey there! Thank you for reaching out to Box Support. We’re sorry to hear this. We’re happy to help, but for security reasons, we can’t do so via Twitter/X. Please reach out to us directly at https://t.co/671zLmOx41 (https://t.co/671zLmOx41) and our team will help you from there.

[Box Product Support @boxsupport]

@JimMininno @Box @levie Hi there! In the future, any communications related to this case will occur on the open ticket #3561728 (https://t.co/FW3aJOgilQ).

[Box Product Support @boxsupport]

@JimMininno @Box @levie Hey there! Thank you for reaching out to Box Support. We’re sorry to hear this. We’re happy to help, but for security reasons, we can’t do so via Twitter/X. Please reach out to us directly at https://t.co/671zLmOx41 (https://t.co/hOE7SyqeM6) and our team will help you from there.

[Box Product Support @boxsupport]

@VulGerrity @Box Hi @VulGerrity, thank you for reaching out to Box Support. We'd be happy to help, but for security reasons, we can’t do so via X. Please reach out to us directly at (https://t.co/hOE7SyqeM6)with more details and our team will help you from there. Thank you so much!

[Box Product Support @boxsupport]

@lavanyadeepak @Box @lavanyadeepak

[Box Product Support @boxsupport]

@lavanyadeepak @Box Hey there! Thank you for reaching out to Box Support. We’re sorry to hear this. We’re happy to help, but for security reasons, we can’t do so via Twitter/X. Please reach out to us directly at https://t.co/671zLmOx41 (https://t.co/hOE7SyqeM6) and our team will help you from there.

[Box Product Support @boxsupport]

@lavanyadeepak @Box Hi there,

Thanks for reaching out to Box Product Support. My name is Joseph, and I’m happy to help.

I understand that you're having trouble deleting items from Box. To ensure you receive the best assistance, I am forwarding your request to one of our Specialists, who is best...

[Box Product Support @boxsupport]

@AmericanNoir_ Hi,

  My name is Leo O'Keefe from the Box workflow support team, and I have taken ownership of this case.

I understand you’re frustrated with an ongoing issue and want to see it resolved. I’m here to help.

Could you please provide more details about the problem you’re exper...